Phoenix Onsite Operations Manager: Growth & Training

TSI - Transworld Systems Inc.; Peoria (AZ); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Team environment

Growth opportunities

Benefits package

Descripción de la vacante

Transworld Systems, Inc. is seeking an experienced QA Supervisor for our Phoenix, AZ site to oversee quality assurance for Collector calls and program improvements. You will lead training, monitor performance, and partner with operations to ensure top results.

This is an onsite role with a 12pm–9pm shift and a competitive compensation package. The position offers 55-65k annually plus a monthly bonus and a comprehensive benefits package, including medical, dental and vision, 401k with employer

Formación

• High School Diploma, GED or equivalent required.
• Associates Degree or equivalent relevant work experience, bachelor's degree preferred.
• 2 years of previous collections experience required.
• 4 years of previous collections experience preferred.
• 2 years successful track record as a manager, preferably in a collections environment.
• Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws.
• Excellent written and verbal communication skills; strong negotiation and managerial abilities.
• Confidentiality and proficiency with Word/Excel.

Responsabilidades

• Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.
• Performing Collector file reviews and develop/administer corrective action plans.
• Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.
• Manage collector staffing ratios to meet collection file results.
• Provide on-going training and mentoring Collectors.
• Monitoring, evaluating and managing the collector file flow.
• Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors.
• Assist the Director of Operations with administrative duties and reporting.

Conocimientos

Communication

Negotiation

Leadership

Time management

Educación

Associates Degree or equivalent

Bachelor's degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Collections systems

Descripción del empleo

Transworld Systems, Inc. is seeking an experienced QA Supervisor for our Phoenix, AZ site to oversee quality assurance for Collector calls and program improvements. You will lead training, monitor performance, and partner with operations to ensure top results.

This is an onsite role with a 12pm–9pm shift and a competitive compensation package. The position offers 55-65k annually plus a monthly bonus and a comprehensive benefits package, including medical, dental and vision, 401k with employer