Onsite Student Loans Operations Manager | QA & Team Growth

Transworld Systems Inc.; Phoenix, Glendale, Peoria (AZ, AZ, AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Benefits package including medical,

Job summary

Transworld Systems Inc. in Phoenix, AZ is seeking a Quality Assurance Manager for our onsite team supporting collections operations. You will lead evaluation of Collector calls, develop corrective actions, and mentor staff to improve daily performance.

The role emphasizes maintaining top-tier QA standards, meeting client requirements, and guiding the team toward MR90% targets. Requires 2+ years in collections and prior supervisory experience; FDCPA knowledge is a plus.

Qualifications

• High School Diploma or GED required.
• 2 years of previous collections experience required.
• 2 years of previous management experience preferred.
• Knowledge of FDCPA and state collection laws is preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.
• Performing Collector file reviews and developing/administering corrective action plans.
• Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.
• Manage collector staffing ratios to meet collection file results.
• Provide on-going training and mentoring Collectors.
• Monitor, evaluating and managing the collector file flow.
• Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors.
• Assist the Director of Operations with administrative duties and reporting.

Skills

Communication

Negotiation

Leadership

Management

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree preferred

Tools

Collections systems

Job description

Transworld Systems Inc. in Phoenix, AZ is seeking a Quality Assurance Manager for our onsite team supporting collections operations. You will lead evaluation of Collector calls, develop corrective actions, and mentor staff to improve daily performance.

The role emphasizes maintaining top-tier QA standards, meeting client requirements, and guiding the team toward MR90% targets. Requires 2+ years in collections and prior supervisory experience; FDCPA knowledge is a plus.