On-Site AV & IT Support Technician

Phoenix Business Consulting (Intelligent Enterprise); Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Job summary

Phoenix Business Consulting (Intelligent Enterprise) is seeking an on-site IT support specialist with strong customer service and AV setup experience. You will address hardware, software, and network issues, manage asset inventory, and perform imaging on devices to ensure optimal operation.

You will also set up and troubleshoot audio/visual equipment, support live events, and collaborate with senior technicians to improve processes. Willingness to travel and lift up to 50 lbs is required.

Qualifications

• Bachelor's degree or equivalent IT/AV experience
• Experience with ServiceNow ticketing
• Proven IT support experience in an office environment
• Strong problem-solving skills and attention to detail
• Basic understanding of audio and video equipment

Responsibilities

• Provide on-site and technical IT support addressing hardware, software, and network issues
• Manage asset inventory, updating records of IT equipment
• Imaging and refreshing computers and devices to keep them up-to-date
• Troubleshoot printer, software, and network issues
• Set up, maintain, and troubleshoot AV equipment including projectors and conferencing systems
• Support live events by operating AV systems and resolving technical issues
• Collaborate with senior technicians to resolve complex issues and improve support processes
• Maintain accurate records of support requests and resolutions
• Provide smart hands support in IDF switch room

Skills

Customer service

Communication skills

Problem solving

Teamwork

Travel willingness

Physical lifting 50 lbs

Education

Bachelor's degree or equivalent IT/AV experience

IT/AV certifications

Tools

ServiceNow

Asset management software

Job description

Phoenix Business Consulting (Intelligent Enterprise) is seeking an on-site IT support specialist with strong customer service and AV setup experience. You will address hardware, software, and network issues, manage asset inventory, and perform imaging on devices to ensure optimal operation.

You will also set up and troubleshoot audio/visual equipment, support live events, and collaborate with senior technicians to improve processes. Willingness to travel and lift up to 50 lbs is required.