Phlebotomy Site Lead – Patient Care & Operations

Quest Diagnostics; Jacksonville (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401(k) with company match

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics in Jacksonville, FL seeks a Phlebotomy Representative - Site Lead for Monday to Friday, 6:00 AM to 3:00 PM with rotational weekends. You will deliver professional phlebotomy services at Patient Service Centers and Client Offices, ensuring accurate specimen collection and patient identification for high-quality laboratory results.

Responsibilities include mentoring on-site staff, directing daily site operations, maintaining a clean collection environment, and handling multiple

Responsibilities

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws, with consistently low error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy; perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Independently resolve routine patient and client concerns and elevate non-routine issues appropriately.
• Communicate professionally with clients to resolve, refer, and/or document problems, prepare problem documentation and report critical issues as they occur.
• Provide professional, respectful, and efficient service to all patients and clients; use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.
• Direct daily operations at site, following standard operating procedures (SOPs), coaching on-site staff as necessary.
• With training, act as mentor and resource for new and tenured employees.
• Ensure that daily activities of the office are completed accurately and on time.
• Assist with site upkeep and maintenance, such as compiling monthly statistics

Job description

Quest Diagnostics in Jacksonville, FL seeks a Phlebotomy Representative - Site Lead for Monday to Friday, 6:00 AM to 3:00 PM with rotational weekends. You will deliver professional phlebotomy services at Patient Service Centers and Client Offices, ensuring accurate specimen collection and patient identification for high-quality laboratory results.

Responsibilities include mentoring on-site staff, directing daily site operations, maintaining a clean collection environment, and handling multiple