Phlebotomy - Phlebotomist II

Mindlance; Shenandoah (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative II to be the face of the company, providing essential services to patients. This role involves drawing quality blood samples and ensuring accurate processing while maintaining a safe and professional environment. The ideal candidate will possess excellent phlebotomy skills and a commitment to patient care, demonstrating leadership behaviors and a focus on process excellence. Join a forward-thinking organization that values integrity and customer service, where your contributions will make a significant impact in the healthcare field.

Qualifications

• 3+ years of phlebotomy experience, including pediatric and geriatric collections.
• Ability to work independently and provide quality, error-free work.

Responsibilities

• Perform specimen collection and processing duties accurately and on time.
• Maintain required records and documentation while promoting a positive image.

Skills

Phlebotomy Skills

Customer Focus

Communication Skills

Decision-Making Skills

Flexibility

Education

High School Diploma

Medical Training

Phlebotomy Certification

Tools

Keyboard/Data Entry

Job description

Description/Comment: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Responsibilities:

1. Perform daily activities accurately and on time under the direction of the area supervisor.
2. Maintain a safe and professional environment.
3. Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
4. Verify patient demographic information and initials, including post-venipuncture signature, to ensure tubes are labeled correctly and in the patient's presence.
5. Maintain required records and documentation.
6. Promote a positive image and demonstrate organizational commitment to patients, clients, employees, and the public.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexibility to work weekends, holidays, on-call, and overtime based on staffing needs.
• Adherence to all policies and procedures, including dress code, safety, and guiding principles.
• Good judgment and decision-making skills based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Willingness to travel and work flexible hours across multiple locations.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus and effective communication skills.

Training Locations: May vary based on trainer availability.

Education:

• High school diploma or equivalent required.
• Medical training (medical assistant or paramedic) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

Work Experience:

• Minimum three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Preferably two years in a Patient Service Center environment.
• Customer service experience in retail or service sectors preferred.
• Keyboard/data entry experience required.

EEO Statement: Mindlance is an Equal Opportunity Employer and does not discriminate based on minority, gender, disability, religion, LGBTQI, age, or veterans status. Background checks are required for all hires, contingent upon client requirements, which may include criminal history, social security verification, employment verification, motor vehicle records, education, and licensure verification. A criminal record does not automatically disqualify an applicant.

Offer of Employment Process: Successful candidates will be informed of the client's contingent offer following background and drug screening. After completing all necessary paperwork and receiving start instructions, the candidate will be prepared for their assignment.