Phlebotomy Operations Lead & Training Supervisor

TridentCare; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Job summary

TridentCare is seeking a phlebotomy operations leader to supervise teams across shifts, schedule staff, and ensure efficient, compliant specimen collection. The role involves training, competency reviews, and reporting to the Phlebotomy Manager and Laboratory Director.

You will coordinate with Lab Dispatch, Couriers, and Customer Service while maintaining accurate time records and upholding safety and policy standards across sites.

Qualifications

• Experience leading phlebotomy teams and scheduling across shifts.
• Strong time-management and staff supervision skills.
• Knowledge of regulatory requirements and compliance in phlebotomy.
• Customer-service oriented with ability to coordinate across departments.
• Ability to train, assess competency and deliver in-service education.

Responsibilities

• Oversees phlebotomy operations and personnel on all shifts including scheduling available staff in an efficient manner.
• Communicate Facility Concerns to Area managers
• Work with Area Managers and other Field personnel in such a way as to provide excellent customer service.
• Must be able to work under minimal supervision and accurately maintain time records.
• Regularly reviews phlebotomy competency, providing training, skills assessment and in-service education of assigned staff.
• Monitoring STAT’s, Peak & Trough and after hours specimen collection.
• Interacts with Phlebotomy Manager and Laboratory Director to ensure that these personnel are trained in such a way as to provide phlebotomy services satisfactorily and within local, state and federal regulations.
• Prepares and evaluates reports indicating phlebotomy production progress.
• Prepares regular and annual evaluations of phlebotomy staff.
• Works cooperatively with all other departments, including but not limited to: Laboratory Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service and Data Entry.
• Extensive knowledge of required specimen preservation, adequate patient preparation and specimen procedures. Monitors that personnel follow established protocols.
• Regularly reports to Phlebotomy Manager.
• Must conduct business in a professional and ethical manner and lead by example.
• Responsible to attend to the immediate needs of phlebotomy personnel.
• Constant in-service of phlebotomy personnel regarding safety, resident’s rights and conduct, company changes in policy, procedures and local, state and Federal Compliance.
• Diligently monitor phlebotomist personnel activities including time tracking, travel, general practices, provided operational reports.
• Assists with oversight of morning courier operations, scheduling available staff and monitoring routes.
• Minimal housekeeping of their assigned drop site and/or workstations.
• Review and approve phlebotomists working regular hours and overtime. Responsible for accurate and timely submission of time and mileage sheets to payroll department.
• Work cooperatively with payroll department & representative.
• Prepares and submit weekly activity report to Phlebotomy Manager.
• Attend Regional Phlebotomy meetings when scheduled.

Job description

TridentCare is seeking a phlebotomy operations leader to supervise teams across shifts, schedule staff, and ensure efficient, compliant specimen collection. The role involves training, competency reviews, and reporting to the Phlebotomy Manager and Laboratory Director.

You will coordinate with Lab Dispatch, Couriers, and Customer Service while maintaining accurate time records and upholding safety and policy standards across sites.