Phlebotomy Lead

ViziRecruiter,LLC.; Naperville (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

The Wright Center in Naperville is seeking a Phlebotomy Lead to oversee all blood-draw operations and related laboratory workflows. You will lead a team, ensure safety, accuracy, and compassionate guest care during procedures.

This role coordinates with our contracted laboratory service provider, maintains documentation, and drives process improvements to deliver reliable, high-quality diagnostics for patients and guests.

Qualifications

• Certified phlebotomist with extensive phlebotomy experience.
• Strong knowledge of lab processes, specimen handling, and safety protocols.
• Excellent communication skills and a compassionate, guest-centered approach.

Responsibilities

• Perform high-quality blood draws with precision, gentleness, and compassion.
• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience.
• Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols.
• Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider.
• Troubleshoot issues related to lab orders, specimen rejection, missing information, or laboratory service provider interface challenges.
• Maintain lab equipment, supply inventory, and ensure readiness at all times.
• Uphold precise chain-of-custody policies to protect sample integrity and guest safety.
• Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization.
• Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency.
• Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows.

Skills

Certified phlebotomist

Lab processes knowledge

Communication

Leadership

Job description

Introduction

We are seeking a skilled, compassionate, and detail-oriented Phlebotomy Lead to oversee all aspects of blood draws and laboratory operations at The Wright Center. This role is responsible for drawing blood in-house and overseeing the workflow, performance alignment, and communication related to our contracted laboratory service provider.

Overview

The Phlebotomy Lead will serve as the point person for anything that touches the lab: specimen collection, processing, quality control, laboratory service provider, troubleshooting issues, and educating the team. This role requires someone with strong technical phlebotomy skills, high attention to detail, and a leadership mindset focused on safety, efficiency, and personalized care.

Responsibilities

Key Responsibilities

Phlebotomy & Guest Care

• Perform high-quality blood draws with precision, gentleness, and compassion.
• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience.
• Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols.

Lab Oversight & Quality Assurance

• Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider.
• Ensure all tubes, requisitions, orders, and documentation are completed accurately and error-free.
• Troubleshoot issues related to lab orders, specimen rejection, missing information, or laboratory service provider interface challenges.
• Maintain lab equipment, supply inventory, and ensure readiness at all times.
• Uphold precise chain-of-custody policies to protect sample integrity and guest safety.

Coordination With Laboratory Service Provider

• Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization.
• Communicate trends or recurring issues and collaborate with lab partners to ensure smooth and reliable operations.

Team Leadership & Education

• Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency.
• Reinforce best practices, provide ongoing coaching, and uphold TWC's clinical and guest-service standards.
• Offer education to the team and guests around lab processes, expectations, and results-related workflows.

Process Improvement & Collaboration

• Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows.
• Work closely with clinical, ANS, ultrasound, and FOH teams to ensure smooth guest flow across all diagnostic services.
• Maintain open communication with providers regarding lab-related questions, urgent draws, or special testing needs.

Requirements

Skills & Qualifications

• Certified phlebotomist or clinical professional with extensive phlebotomy experience.
• Strong knowledge of lab processes, specimen handling, and safety protocols.
• Exceptional attention to detail- especially with labeling, documentation, and order entry.
• Excellent communication skills and a compassionate, guest-centered approach.
• Ability to troubleshoot issues independently and maintain calm in a fast-paced environment.
• Experience leading or training others is preferred.
• Alignment with TWC's core values: Entrepreneurial, Growth-minded, Extreme Attention to Detail, Compassionate, and Committed to Exceeding Expectations.