Phlebotomy Lead

The Wright Center for Women's Health; Naperville (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Wright Center for Women's Health in Naperville, IL, is seeking a Phlebotomy Lead with strong leadership, clinical phlebotomy, and a focus on safety and guest care to guide the lab team.

You will oversee specimen collection, processing, quality control, and collaboration with clinical teams to ensure accurate results and smooth guest flow.

The ideal candidate has experience training others, excellent attention to detail, and a compassionate, patient-centered approach.

Qualifications

• Experience leading or training others.
• Ability to troubleshoot issues independently in a fast-paced environment.
• Certified phlebotomist or clinical professional with extensive phlebotomy experience.
• Strong knowledge of lab processes, specimen handling, and safety protocols.

Responsibilities

• Team Leadership & Education to the lab staff.
• Educate the team and guests around lab processes and results workflows.
• Collaborate with clinical, ANS, ultrasound, and FOH teams for smooth guest flow across diagnostic services.
• Maintain safety standards, infection control, and proper specimen handling protocols.
• Maintain lab equipment, supplies, and readiness at all times.
• Communicate with providers about lab questions, urgent draws, or special testing needs.
• Coordinate with laboratory service providers for courier schedules, supplies, and workflow optimization.
• Ensure all tubes, requisitions, orders, and documentation are accurate and complete.
• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort.
• Train and support phlebotomy and lab tasks to ensure accuracy and consistency.
• Oversee specimen collection, labeling, processing, packaging, and transfer to the provider.
• Identify opportunities to improve efficiency, reduce errors, and streamline workflows.
• Perform high-quality blood draws with precision, gentleness, and compassion.
• Reinforce best practices and uphold standards.

Skills

Attention to detail

Communication skills

Guest-centered service

Education

Certified phlebotomist

Job description

Industry: Level:

Job Family: Location:

Company: The Wright Center for Women's Health

Level: Lead

Job Family:

Location: Naperville, IL

Compensation:

About Us

For More Information

website: thewrightobgyn.com

email: [e-mail]

phone number: [phone]

Technical

This role requires someone with strong technical phlebotomy skills, high attention to detail, and a leadership mindset focused on safety, efficiency, and personalized care.

Leadership

The Phlebotomy Lead will serve as the point person for anything that touches the lab: specimen collection, processing, quality control, laboratory service provider, troubleshooting issues, and educating the team.

Responsibilities

• Team Leadership & Education.
• Offer education to the team and guests around lab processes, expectations, and results-related workflows.
• Work closely with clinical, ANS, ultrasound, and FOH teams to ensure smooth guest flow across all diagnostic services.
• Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols.
• Maintain lab equipment, supply inventory, and ensure readiness at all times.
• Maintain open communication with providers regarding lab-related questions, urgent draws, or special testing needs.
• Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization.
• Ensure all tubes, requisitions, orders, and documentation are completed accurately and error-free.
• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience.
• Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency.
• Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider.
• Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows.
• Perform high-quality blood draws with precision, gentleness, and compassion.
• Reinforce best practices, provide ongoing coaching, and uphold TWC’s clinical and guest-service standards.
• Uphold precise chain-of-custody policies to protect sample integrity and guest safety.

Requirements

• Experience leading or training others is preferred.
• Ability to troubleshoot issues independently and maintain calm in a fast-paced environment.
• Certified phlebotomist or clinical professional with extensive phlebotomy experience.
• Strong knowledge of lab processes, specimen handling, and safety protocols.

Skills & Qualifications

• Exceptional attention to detail- especially with labeling, documentation, and order entry.
• Alignment with TWC’s core values: Entrepreneurial, Growth-minded, Extreme Attention to Detail, Compassionate, and Committed to Exceeding Expectations.
• Excellent communication skills and a compassionate, guest-centered approach.