Phlebotomy Lead & Lab Operations Coach

The Wright Center for Women's Health; Naperville (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Wright Center for Women's Health in Naperville, IL, is seeking a Phlebotomy Lead with strong leadership, clinical phlebotomy, and a focus on safety and guest care to guide the lab team.

You will oversee specimen collection, processing, quality control, and collaboration with clinical teams to ensure accurate results and smooth guest flow.

The ideal candidate has experience training others, excellent attention to detail, and a compassionate, patient-centered approach.

Qualifications

• Experience leading or training others.
• Ability to troubleshoot issues independently in a fast-paced environment.
• Certified phlebotomist or clinical professional with extensive phlebotomy experience.
• Strong knowledge of lab processes, specimen handling, and safety protocols.

Responsibilities

• Team Leadership & Education to the lab staff.
• Educate the team and guests around lab processes and results workflows.
• Collaborate with clinical, ANS, ultrasound, and FOH teams for smooth guest flow across diagnostic services.
• Maintain safety standards, infection control, and proper specimen handling protocols.
• Maintain lab equipment, supplies, and readiness at all times.
• Communicate with providers about lab questions, urgent draws, or special testing needs.
• Coordinate with laboratory service providers for courier schedules, supplies, and workflow optimization.
• Ensure all tubes, requisitions, orders, and documentation are accurate and complete.
• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort.
• Train and support phlebotomy and lab tasks to ensure accuracy and consistency.
• Oversee specimen collection, labeling, processing, packaging, and transfer to the provider.
• Identify opportunities to improve efficiency, reduce errors, and streamline workflows.
• Perform high-quality blood draws with precision, gentleness, and compassion.
• Reinforce best practices and uphold standards.

Skills

Attention to detail

Communication skills

Guest-centered service

Education

Certified phlebotomist

Job description

The Wright Center for Women's Health in Naperville, IL, is seeking a Phlebotomy Lead with strong leadership, clinical phlebotomy, and a focus on safety and guest care to guide the lab team.

You will oversee specimen collection, processing, quality control, and collaboration with clinical teams to ensure accurate results and smooth guest flow.

The ideal candidate has experience training others, excellent attention to detail, and a compassionate, patient-centered approach.