Phlebotomist - Patient-First Lab Specialist

Northwestern Medicine; Chicago (IL); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine in Chicago is seeking a full-time Phlebotomist to join our Loop laboratory team. The role performs venipuncture, specimen processing, and clerical duties in a fast-paced environment and requires attention to safety, accuracy, and patient care.

Work schedule is Monday–Friday, 8:30am–5pm, with an emphasis on excellent customer service, teamwork, and adherence to NM policies and ethics. Benefits and professional growth are offered within a supportive system.

Qualifications

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.
• Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors.
• Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.
• Patient communication model and provides appropriate post-phlebotomy patient care.
• Processes specimens in a timely manner to ensure stability and integrity of samples including: labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care
• Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste.
• Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary
• Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes.
• Adheres to continuing education expectations; completes and signs-off on competency assessments
• Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner
• Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations
• Complies with all organizational policies regarding ethical business practices.
• Performs other duties as assigned

Skills

Customer service

Communication skills

Teamwork

AIDET model

Critical thinking

Education

High School diploma or equivalent

Phlebotomy certification

CMA certification

Tools

EMR systems

Job description

Northwestern Medicine in Chicago is seeking a full-time Phlebotomist to join our Loop laboratory team. The role performs venipuncture, specimen processing, and clerical duties in a fast-paced environment and requires attention to safety, accuracy, and patient care.

Work schedule is Monday–Friday, 8:30am–5pm, with an emphasis on excellent customer service, teamwork, and adherence to NM policies and ethics. Benefits and professional growth are offered within a supportive system.