Philanthropy Systems Manager

Association of Fundraising Professionals; Concord (NH); On-site; USD 75,000 - 105,000; Full time

Job summary

The Association of Fundraising Professionals in Concord, NH seeks a Philanthropy Systems (Operations) Manager to oversee data management, reporting, and system support for the Philanthropy Department, advancing donor engagement and gift planning. You will ensure data integrity across CSuite and related tools, develop reports, train staff, and coordinate with IT and Donor Operations to streamline processes.

This role requires strong data, project management, and communication skills, with a

Qualifications

• Combination of education or relevant work experience equal to the needs of the role.
• Previous experience in nonprofit philanthropy/development preferred.
• Advanced proficiency with Microsoft 365 applications, database systems, and AI-enabled productivity tools.
• Experience managing and maintaining constituent and fund data within a CRM environment (CSuite preferred), including data integrity and reporting; Power BI strongly preferred.
• Ability to travel to off-site meetings or events as needed.

Responsibilities

• Data Management and Reporting: ensure data integrity, audits, and routine report generation.
• Training and Systems Support: develop process documentation and provide training and support.
• Administrative Support: support staff with donor records, data entry, and files.
• Other: perform additional duties as assigned.

Skills

Data management

Reporting

Communication

Project management

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

CSuite CRM

Power BI

Microsoft 365

Job description

Position Summary:

The Philanthropy Systems (Operations) Manager provides data management, routine data generation, reporting, administrative, and operational support to the Philanthropy Department to advance effective donor engagement, fund stewardship, and gift planning activities. In partnership with department staff and colleagues across the organization, this position manages critical constituent and fund data, supports donor and planned giving processes, and promotes the effective use of technology and data systems. The Manager serves as a key resource for data integrity, reporting, process documentation, training, and system support, helping to improve efficiency, consistency, and alignment across Foundation functions while ensuring accurate records and exceptional service to donors and colleagues.

EssentialJobFunctionsandResponsibilities:

Data Management and Reporting

• Is accountable for the integrity and effective use of department data within the CSuite system, including data entry oversight, quality assurance and audits, document management, query development, routine report generation, mailing list maintenance, and preparation of mass mailing lists for the Annual Report and other organizational needs
• Leverage organizational systems to track and report on metrics of key engagement activities and use data to inform departmental and organizational strategy.
• Respond to ad-hoc reporting requests from internal staff, ensuring data accuracy and timely delivery
• Serves as a technical resource for department data systems and provides support and guidance to colleagues across the organization as needed

Training and Systems Support

• Develops, maintains, and updates process documentation for data systems and provide training, coaching, and ongoing support to colleagues in partnership with Information Technology
• Participates on internal technology, data, and operations committees to promote operational efficiency, continuous improvement, and cross-functional alignment
• Leads front-line support for department data systems ensuring colleagues receive timely assistance, issue resolution and guidance on best practices

Administrative Support

• Provides administrative support to Development and Gift Planning staff, including tracking planned gifts, and managing Spaulding-Potter donor relationships and records
• Ensures adequate general administrative support to department staff in partnership with Donor Operations team, includingmaterial preparation, data entry, filing,Word,Excel,orPowerPointdocumentorpresentationpreparation
• Owns the day-to-day administration of fundmanagementtasks,partneringwithDonorServicesManagerstomaintain accurate constituent and fund records and ensure consistent coding practices
• Manages resolution ofdepartmentfacilitiesandequipmentissues(computers,printers,copiers,telephone)through active partnership with Administrative and Information Technology staff

Other

• Performsotherdutiesas assigned

EssentialKnowledge,Skills,and Attributes:

• Understandingofphilanthropyprocesses
• Abilitytohandlesensitiveandconfidentialinformationwithdiscretionandjudgment
• Excellentinterpersonalskills
• Strongrelationshipandcustomerserviceskills,bothinternallyandexternally
• Abilitytoworkcomfortablyinafast-pacedenvironment cross-departmentally
• Effectivewrittenandverbalcommunicationskills,includingformalpresentationpreparation and a strong aptitude to communicate and translate data and technical information to non-technical audiences
• Demonstratedabilitytoestablishandleadinitiativesandtoworksuccessfullywithaprofessionalteamto meet organizational priorities
• Able to create and execute efficient queries, exports, reports, imports and other solutions
• Strong project management skills including the abilitytoorganizemultipletasks/projects,aswellasprioritizetaskswithinprojects across departments
• Attentiontodetailandabilitytoworkunderdeadline pressure
• A thoughtful team player who can work independently
• Demonstrated ability to lead through influence, leveraging expertise, strong relationships, and effective communication to achieve results and advance shared goals without direct supervisory authority
• Demonstrated initiative,independentjudgment,resourcefulness,andflexibility
• BeliefinthemissionandpurposeoftheNewHampshireCharitableFoundation

Essential Qualifications:

• Acombinationofeducationorrelevantworkexperienceequaltotheneedsoftherole.
• Previousexperienceinnonprofitphilanthropy/developmentpreferred
• Advanced proficiency with Microsoft 365 applications, database systems, and AI-enabled productivity tools. Ability to learn, adapt to, and optimize new technologies quickly.
• Experience managing and maintaining constituent and fund data within a CRM environment (CSuite preferred), including data integrity, reporting, and business process support. Experience with Microsoft Power BI strongly preferred or the demonstrated aptitude to achieve proficiency within 12 months.
• Abilitytoworkwithstandardofficeequipmentandothertechnology
• Ability to travel to off-site meetings or events as needed