Research Analyst & Data Operations - Foundation

Connecticut Children's; Hartford (CT); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Connecticut Children’s is seeking a Research Analyst & Data Operations professional to support data integrity in Salesforce, manage workflows, and generate reports for fundraising strategy. The role partners with Foundation leadership and operations teams in a hybrid/remote Hartford, CT-based environment.

Responsibilities include donor data management, prospect research, gift processing support, and cross‑functional project coordination to drive fundraising success and operational efficiency.

Qualifications

• Associates Degree required.
• Minimum of one year of administrative experience including data entry and report creation.
• Salesforce or compatible CRM experience preferred.

Responsibilities

• Support data management and reporting for fundraising and operations.
• Maintain Salesforce data quality and case management.
• Produce recurring and ad hoc fundraising and operational reports.
• Assist with gift processing and reconciliation tasks.
• Coordinate meetings and cross‑functional data projects.

Skills

Analytical thinking

Data interpretation

Time management

Education

Associates Degree

Tools

Salesforce

CRM systems

Excel

Job description

Job Description

The Research Analyst & Data Operations – Foundation position plays a critical role in supporting the Foundation's fundraising and operational success through data management, reporting, prospect research, and gift administration. This position is responsible for maintaining the integrity of constituent and donor data within Salesforce, managing operational workflows, supporting prospect identification efforts, and producing reports that inform fundraising strategy and decision-making.

The Research Analyst & Data Operations – Foundation position serves as a key resource for internal stakeholders by ensuring accurate data management, timely completion of requests, and adherence to established policies and procedures. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a collaborative and mission-driven environment.

Reports To: Vice President, Foundation Operations.

Location: Hartford, CT. This is a hybrid or remote position for CT/MA/NY.

Responsibilities

Research & Prospect Identification – 50%

• Manage the monthly patient screening process, including data preparation, review, and distribution of results.
• Create, maintain, and monitor research-related Cases within Salesforce.
• Conduct prospect research, wealth screening reviews, and basic analysis to support fundraising strategies and portfolio development.
• Assist in identifying new major gift prospects and opportunities for donor engagement.
• Prepare prospect profiles, briefing materials, and research summaries for Foundation leadership and fundraising staff.
• Maintain research records and documentation in accordance with Foundation standards and best practices.

Salesforce Data & Case Management – 25%

• Manage incoming data requests and constituent record updates, ensuring accuracy and completeness within Salesforce.
• Create, assign, monitor, and resolve Salesforce Cases in a timely manner.
• Perform routine data maintenance, audits, and quality assurance activities to ensure data integrity.
• Maintain documentation of processes, procedures, and data governance standards.
• Collaborate with Operations Data team to resolve data issues and improve workflow efficiency.
• Support system enhancements, testing, and process improvement initiatives as assigned.

Reporting & Analytics – 10%

• Develop, maintain, and distribute recurring and ad hoc reports for fundraising, operations, and leadership teams.
• Support campaign, event, and donor engagement efforts through list generation, segmentation, and data analysis.
• Monitor reporting accuracy and consistency across systems and reports.
• Assist in identifying trends and opportunities through data analysis and reporting insights.

Gift Accounting Support – 10%

• Provide gift entry and gift processing support during periods of high volume or staff coverage needs.
• Assist with gift reconciliation activities and documentation.
• Ensure compliance with Foundation policies, accounting standards, and audit requirements.
• Support recordkeeping and reporting related to charitable contributions and donor transactions.

Meeting & Project Coordination – 5%

• Coordinate agendas, meeting materials, and scheduling for Foundation Operations meetings.
• Document action items and follow-up activities to support project execution and team accountability.
• Participate in and support cross‑functional projects related to data management, reporting, prospect research, and gift administration.
• Provide flexible support for departmental priorities and special initiatives as needed.

Performs other job‑related duties as assigned.

Requirements

Required Education: Associates Degree

Required Experience: Minimum of one‑year previous administrative experience, including data entry and report creation.

Preferred Education: Associates Degree

Preferred Experience: Salesforce or compatible CRM experience preferred.

Knowledge

Knowledge of constituent relationship management (CRM) systems, preferably Salesforce.

Understanding of fundraising operations, donor databases, prospect research, and gift administration practices.

Knowledge of data management principles, including data quality, governance, and reporting standards.

Familiarity with nonprofit fundraising metrics, donor lifecycle management, and prospect development practices preferred.

Basic understanding of accounting principles related to charitable gift processing and reconciliation preferred.

Skills

Strong analytical and problem‑solving skills with the ability to interpret and present data effectively.

Advanced attention to detail and commitment to maintaining data accuracy and integrity.

Proficiency in Microsoft Excel, including data manipulation, reporting, and analysis functions.

Strong organizational and time‑management skills with the ability to manage multiple priorities and deadlines.

Effective written and verbal communication skills.

Ability to prepare concise reports, summaries, and presentations for diverse audiences.

Strong project coordination and administrative skills.

Ability to learn new technologies, systems, and processes quickly.

Abilities

Ability to manage confidential and sensitive information with discretion and professionalism.

Ability to work independently while contributing effectively within a collaborative team environment.

Ability to identify process improvement opportunities and recommend practical solutions.

Ability to prioritize competing demands in a fast‑paced environment.

Ability to maintain accuracy while handling large volumes of data and transactions.

Ability to build positive working relationships with internal stakeholders and provide exceptional customer service.

Ability to adapt to changing priorities and departmental needs.

Connecticut Children’s is an Equal Opportunity/Affirmative Action Employer. Qualified applicants for employment will receive consideration without regard to their race, color, religion, national orientation, sexual orientation, gender identity, protected veteran status, or disability.