Database Manager, CFCC Foundation

Cape Fear Community College

Wilmington (NC)

On-site

USD 52,000 - 75,000

Full time

6 days ago

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Job summary

Cape Fear Community College is seeking a data-driven development professional to lead gift-processing from receipt to donor acknowledgements and to maintain accurate donor records across systems.

The role includes creating reports for leadership, ensuring data quality, and providing ongoing systems training to Foundation staff and partners. Experience with CRM platforms and Microsoft Office is preferred.

Qualifications

Strong problem-solving and analytical abilities with attention to data accuracy.
Excellent written and verbal communication for donor correspondence.
Ability to manage confidential information and work with high accuracy.

Responsibilities

Lead gift-processing management from receipt to donor acknowledgements with cross-functional collaboration.
Establish and maintain database controls ensuring data confidentiality and reliability.
Identify gift adjustments and generate reports to assist leadership in reviews and metrics.
Perform data hygiene by reorganizing accounts and managing portfolio updates.
Provide systems training for new users and ongoing education on changes.

Skills

Problem-solving

Analytical thinking

Verbal and written communication

Detail-oriented

Data entry

Interpersonal skills

Organization

Independent work

Education

Associates degree

Bachelor's degree in business/public administration or related field

Tools

Raiser’s Edge

Salesforce

Microsoft Office Suite

Job description

DEFINITION:

Lead efforts to support funding growth development through analysis, systems training, reporting, data hygiene and strategic implementation of gift processing procedures. Perform data entry to support the fundraising development team. Provide support, development and/or leadership guidance on data and gift entry to all staff. Additional assignments may be broad in nature requiring creativity and ingenuity.

SUPERVISION RECEIVED AND EXERCISED:

Receives supervision from the Executive Director of the Foundation
Does not exercise direct staff supervision, but requires close collaboration on database guidance with all Foundation and funds development team members.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

KEY RESPONSIBILITIES

Lead gift-processing management from initial receipt to donor acknowledgements; to include cross functional collaboration with the Business Office to ensure accurate execution of funds processing and bundling procedures are followed and understood.
Establish and maintain database controls to ensure confidentiality and reliability of data across platforms, update donor and prospect accounts.
Identify gift adjustments and/or gift linking requests to support accuracy of revenue and fundraiser credit. Analyze and provide data and reports to assist leadership in operational reviews, monitoring activity and performance and other metric based initiatives as directed.
Lead data hygiene system updates to ensure quality data by re-organizing current accounts and creating all new accounts, requesting account merges and making other needed updates. Support portfolio updates as defined by leaders by transferring accounts/contacts to the appropriate Philanthropy Officer, inactivating and adding new accounts and ensuring portfolios are properly reflected for each role. Monitor upcoming and past due solicitations and gifts and proactively share information to ensure data is updated appropriately.
Serve as the primary systems trainer for new users. Provide ongoing user training opportunities and education on new functionality and/or changes to the system.
Serve as the liaison to key database contacts for systems and gift processing research as needed. Support tracking large gifts and pledges
Maintain collaborative working relationships CFCC Business Office, CFCC Foundation Board, auditors, Financial Aid, and other departments.
Prepare reports for Foundation leadership as directed.
Research, implement, and enforce pertinent college procedures while adhering to state, federal, and professional regulations regarding charitable giving and expenditures.
Provide technical and organizational support for staff working in the donor database.
Evaluate and enhance procedures and policies to improve day-to-day operations and increase productivity. Develop Standard Operating Procedures for donor database processes.
Perform other duties and responsibilities as required.

GENERAL EXPECTATIONS:

Due to the variety of tasks involved in this position, it is critical that the person hired works with a great deal of independence and sound judgment.
Strong attention to detail and the ability to manage multiple projects in a fast-paced environment is a necessity.??
Perform support work as assigned including special projects, special reports, responses to inquiries, etc.
Participate in Foundation and Wilson Center sponsored activities/events which may require occasional weekend/evening hours.
Serve on committees and provide administrative support when necessary.
Provide assistance to students.
Assist other staff and faculty.
Engage in professional development.
Assume other administrative duties as assigned for philanthropy-related needs and scholarship administration when necessary.

QUALIFICATIONS:

Skills/Abilities: Successful candidate must possess exceptional problem-solving, analytical, verbal, and written communication skills; have the ability to perform highly detail-oriented work with a critical degree of accuracy regarding data entry and analysis. Must practice good interpersonal and organizational skills, prioritize tasks, and perform multiple tasks simultaneously while adhering to deadlines; take responsibility, work well as a team member, while also working independently. Must be able to understand and follow directions and complex policies and procedures; review and analyze data problems and suggest changes to data entry procedures in order to minimize data reporting errors; must be able to handle and guard confidential data.

Additional Qualifications:

Strong knowledge of Microsoft Office Suite software (Word, Excel, PowerPoint, and Access) and web-based solutions in Google Drive.
Principles and procedures of record keeping and reporting
Principles of business letter writing and report preparation
English usage, spelling, grammar and punctuation
Basic word processing methods, techniques and programs
Basic mathematical principles
Principals and techniques used in public relations

ABILITY TO:

Establish and maintain cooperative working relationships with those contacted in the course of work
Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
Think critically to maintain accuracy in complex documentation, as well as identify inconsistencies and inaccuracies in systems and databases
Maintain effective audio-visual discrimination and perception needed for:
- Making observations
- Reading and writing
- Communicating with others
- Operating assigned equipment
- Handling varied tasks simultaneously

Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: