Philanthropy Operations Associate

Founders Pledge; San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Founders Pledge is seeking a Philanthropic Services Associate to provide essential administrative and operational support to the PS team. You will process gift receipts, monitor bank accounts, triage shared inboxes, and respond to donor inquiries from members and internal stakeholders, helping scale our philanthropic operations.

Reporting to the Head of Philanthropic Services, you will help build the operational capacity and consistency needed to deliver a great member experience as we grow,

Qualifications

• Organized and detail-oriented professional who can be the operational backbone of a fast-moving team.
• Learns new systems quickly and manages multiple priorities without compromising accuracy.
• Professional, calm, solutions-oriented approach to member inquiries and process issues.

Responsibilities

• Contribution Processing: Handle day-to-day processing of gifts and contributions, ensuring accuracy and timeliness at every step.
• Gift Receipts: Prepare and issue gift receipts, keeping records accurate and donors well informed.
• Bank Account Monitoring: Monitor bank accounts for incoming contributions and flag or resolve discrepancies as they arise.
• Shared Inbox Management: Triage and manage shared team inboxes, making sure nothing falls through the cracks.
• Donor and Stakeholder Support: Respond to contribution-related and general PS inquiries via Slack and email with professionalism and care.
• Giving and DAF Partnership Workflows: Support workflows tied to giving and our corporate DAF partnerships.
• Bank Verification Calls: Conduct bank verification calls as part of our due diligence process.
• Case Management: Create and manage cases in our CRM, keeping information current and accessible to the team.
• Special Projects: Contribute to special projects and broader PS team initiatives as needs evolve.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Learning Agility

Sound Judgment

Independence and Collaboration

Integrity and Discretion

Job description

Founders Pledge is seeking a Philanthropic Services Associate to provide essential administrative and operational support to the PS team. You will process gift receipts, monitor bank accounts, triage shared inboxes, and respond to donor inquiries from members and internal stakeholders, helping scale our philanthropic operations.

Reporting to the Head of Philanthropic Services, you will help build the operational capacity and consistency needed to deliver a great member experience as we grow,