Philanthropic Services Associate

Founders Pledge; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Founders Pledge is seeking a Philanthropic Services Associate to provide essential administrative and operational support to the PS team. You will handle gift receipts, monitor bank accounts, triage shared inboxes, and respond to contributor questions, helping scale our impact with a thoughtful, client-focused approach.

Reporting to the Head of Philanthropic Services, you’ll contribute to enabling a high-quality donor experience while building the operational capacity of the team in a

Qualifications

• Organizational skills to manage multiple priorities and deadlines.
• Attention to detail in handling financial/donor information.
• Strong written and verbal communication for donors and internal stakeholders.
• Ability to learn new systems quickly and adapt to changing processes.
• Good judgment to escalate issues appropriately.
• Capable of autonomous work while collaborating across a team.
• Maintain confidentiality and discretion with sensitive data.

Responsibilities

• Process gifts and contributions with accuracy and timeliness.
• Prepare and issue gift receipts and keep donor records updated.
• Monitor bank accounts for contributions and resolve discrepancies.
• Triage and manage shared inboxes to prevent gaps.
• Provide professional donor and stakeholder support via Slack and email.
• Support workflows tied to giving and corporate DAF partnerships.
• Conduct bank verification calls as part of due diligence.
• Create and manage cases in the CRM for easy access to information.
• Contribute to special projects and PS team initiatives as needed.

Skills

Organizational skills

Attention to detail

Communication skills

Learning agility

Sound judgment

Independence and collaboration

Integrity and discretion

Job description

About Us

At Founders Pledge, our mission is to empower entrepreneurs to do immense good with their charitable giving. Since launching in 2015, our community of over 2,300 members has pledged nearly $13.6B and donated $1.9B+ to the charitable sector in 45+ countries.

We provide end-to-end giving infrastructure, pioneering research, and access to a global network of experts. In other words, we help tech leaders become strategic philanthropists. Our members include founders and leaders behind companies such as Airbnb, UiPath, Dropbox, Skype, Spotify, and Uber.

We focus on deploying capital where it can achieve the greatest impact, guided by evidence, careful analysis, and long-term thinking.

Salary: $70,000 - $75,000 dependent on experience

About the Role

The Philanthropic Services Associate provides essential administrative and operational support to our Philanthropic Services (PS) team, keeping the day-to-day machinery of grants and contributions running smoothly. You'll process gift receipts, monitor bank accounts, triage shared inboxes, and respond to contribution-related questions from members and internal stakeholders alike.

Reporting to our Head of Philanthropic Services, this is a role with real, immediate impact. From day one, you'll help us build the operational capacity and consistency needed to maintain a great experience for members as we scale.

What You'll Do

• Contribution Processing: Handle day-to-day processing of gifts and contributions, ensuring accuracy and timeliness at every step.
• Gift Receipts: Prepare and issue gift receipts, keeping records accurate and donors well informed.
• Bank Account Monitoring: Monitor bank accounts for incoming contributions and flag or resolve discrepancies as they arise.
• Shared Inbox Management: Triage and manage shared team inboxes, making sure nothing falls through the cracks.
• Donor and Stakeholder Support: Respond to contribution-related and general PS inquiries via Slack and email with professionalism and care.
• Giving and DAF Partnership Workflows: Support workflows tied to giving and our corporate DAF partnerships.
• Bank Verification Calls: Conduct bank verification calls as part of our due diligence process.
• Case Management: Create and manage cases in our CRM, keeping information current and accessible to the team.
• Special Projects: Contribute to special projects and broader PS team initiatives as needs evolve.

What We're Looking For

We're looking for someone who's organized, detail-oriented, and energized by the idea of being the operational backbone of a fast-moving team. You'll be comfortable learning new systems quickly, juggling multiple priorities without losing accuracy, and bringing a calm, professional, solutions-oriented approach to everything from a member's question to an unexpected process hiccup.

You'll have:

• Organizational Skills: Exceptional ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Attention to Detail: Strong commitment to accuracy, especially when handling financial and donor-related information.
• Communication Skills: Excellent written and verbal communication, with the ability to provide professional, timely support to donors and internal stakeholders.
• Learning Agility: A demonstrated ability to pick up new systems, processes and tools, quickly.
• Sound Judgment: Strong problem-solving skills and the ability to know when to resolve issues independently versus elevate.
• Independence and Collaboration: Proven ability to work autonomously while collaborating effectively across a team.
• Integrity and Discretion: A high level of trustworthiness when handling confidential donor and financial information.

Nice to haves:

• Experience working in philanthropy, nonprofit operations, donor services, or fundraising.
• Familiarity with donor-advised funds (DAFs), charitable giving, or contribution processing.
• Experience using Salesforce or similar CRM and case management systems.
• Experience managing shared inboxes or supporting customer service, donor support, or operations teams.
• Experience working in a high-growth or fast-paced environment with evolving priorities.

Location and Travel Requirements

This role is based in New York or San Francisco with a hybrid set-up (one day per week in-office, or more if you wish)!

All staff will attend team offsites once per year (or more), and all staff attend our annual global offsite.

Application Deadline

Applications will be accepted until EOD 18th September.

Why Work With Us?

This role offers a real foothold into philanthropic operations at a growing, mission-driven organization. You'll build deep expertise in contribution processing and member/donor services while directly enabling the team's ability to deliver for members at scale.

You can find more about the benefits we offer here, but what makes us truly special is our mission and people. We’re a diverse team from charitable and commercial backgrounds who believe amazing things can happen when we tackle problems together.

We are proud to be an equal opportunity employer and value diversity at Founders Pledge. We seek people with different strengths, experiences, and backgrounds, who share our drive to understand and solve complex social challenges.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Finding solutions to the world’s most pressing problems requires different perspectives and unique ways of thinking, and we are committed to building an inclusive and diverse workplace where everyone can do their best work.