Philanthropy Data Steward - CRM & Data Quality Expert

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Data Management Specialist to ensure accuracy and integrity of philanthropy biographical and demographics data. You will manage data collection, validation, maintenance, and quality processes to support efficient operations and informed decisions.

Responsibilities include data entry, cleansing, audits, and collaborating with stakeholders to update leadership lists and ensure regulatory compliance.

Qualifications

• Bachelor's degree or equivalent professional experience in information management or data administration.
• Strong working knowledge of data management for CRM systems and office productivity tools.
• Familiarity with philanthropy CRM platforms (preferably the Kindness ascend CRM) and event registration systems.
• At least 2–3 years of hands-on experience managing data and records in a Salesforce platform.
• Experience with data quality, data governance, and reporting processes.
• Ability to analyze data needs and business process requirements, troubleshoot issues, and implement effective solutions.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Demonstrated experience collaborating with cross-functional teams and providing user support and training.
• Strong interpersonal skills and ability to engage with diverse stakeholders.
• Discretion and ability to handle sensitive information.

Responsibilities

• Manage and maintain data and records to ensure accuracy and consistency.
• Coordinate data append services and data quality projects (NCOA, Deceased process).
• Perform data entry, validation, cleansing, and data hygiene activities.
• Triaging data request tickets and processing Interim requests.
• Performing duplicate record merges and data cleanup projects.
• Handle bulk data imports and monitor data integrity.
• Develop and document data management procedures and best practices.
• Collaborate with cross-functional teams to collect and maintain data from multiple sources.
• Update leadership and board lists; process returned mail; research new addresses.
• Ensure compliance with organizational policies and data governance standards.

Skills

Data management

CRM systems

Salesforce

Data quality governance

Reporting processes

Cross-functional collaboration

Troubleshooting

Training users

Data migration

Education

Bachelor's degree in Information Management

Tools

Salesforce

Kindness ascend CRM

Event registration systems

Job description

Beth Israel Lahey Health is seeking a Data Management Specialist to ensure accuracy and integrity of philanthropy biographical and demographics data. You will manage data collection, validation, maintenance, and quality processes to support efficient operations and informed decisions.

Responsibilities include data entry, cleansing, audits, and collaborating with stakeholders to update leadership lists and ensure regulatory compliance.