Pharmacy Technician Supervisor - Lead & Elevate Remote

Everise; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Everise is a global experience company seeking a results-driven leader to oversee a high-performing participant services team. You will coach staff, manage performance, and align operations with service level agreements across centers and the work-at-home program.

The role emphasizes confidentiality and cross-functional collaboration to deliver exceptional customer experiences. You will partner with Workforce Management, Training and Leadership to drive continuous improvement, ensure

Qualifications

• High attention to detail and ability to manage multiple priorities.
• Strong communication and leadership skills.
• Experience with PBM, specialty pharmacy, or healthcare operations.
• Proficient in Microsoft Excel and Office.
• Ability to protect confidentiality and maintain HIPAA compliance.

Responsibilities

• Direct, coach, and develop team members through regular 1:1 meetings.
• Complete performance reviews, coaching documentation, and corrective actions.
• Manage staffing, schedules, queue performance, and workload balancing.
• Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.
• Identify training opportunities and partner with Learning & Development.
• Handle escalated member, provider, and client concerns.
• Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals.
• Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies.
• Use reporting to identify trends and recommend corrective actions.
• Partner with Workforce Management, Training, Operations, and Leadership.
• Support continuous improvement initiatives and standardization efforts.
• Maintain documentation and confidentiality standards.
• Participate in calibration sessions and business meetings.
• Lead or support special projects as assigned.
• Support non-clinical prescription processing and participant service workflows.

Job description

Everise is a global experience company seeking a results-driven leader to oversee a high-performing participant services team. You will coach staff, manage performance, and align operations with service level agreements across centers and the work-at-home program.

The role emphasizes confidentiality and cross-functional collaboration to deliver exceptional customer experiences. You will partner with Workforce Management, Training and Leadership to drive continuous improvement, ensure