Pharmacy Technician CPhT Remote

Hiregy; Dallas (TX); Remote; USD 25,000 - 33,000; Full time

Job summary

Hiregy is seeking a Pharmacy Technician for a fully remote, US-based role (prefer near Dallas, TX). This contract position runs for about 5 months through April 2027, with a start in October 2026.

The role requires active CPhT, 3 years of pharmacy experience, and call center experience; work involves multi-channel support and collaboration with clinical pharmacists. You'll handle member, provider, and pharmacy inquiries, assist with claims and prior authorization, and document interactions for

Qualifications

• Active Pharmacist Technician (CPhT) with current credentials.
• Minimum 3 years in retail or professional pharmacy with claims knowledge.
• Call center experience required.
• Provide CPhT license number.
• Internet speed test 100 Mbps download required.
• Private designated workspace required.
• High school diploma or equivalent.

Responsibilities

• Serve as primary contact for members, providers, and pharmacies across channels.
• Resolve inquiries on mail order, benefits, formulary, costs, PA criteria, and claims.
• Support clinical pharmacists with patient/provider outreach and scheduling.
• Own issues from first contact to resolution; document interactions for continuity.
• Use AI tools to research inquiries and support additional projects.

Skills

CPhT certification

Pharmacy experience

Call center experience

Claims adjudication knowledge

License number provision

Internet speed test

Private workspace

Background check

Education

High school diploma or equivalent

Job description

Pharmacy Technician
Care Team

Location: Fully remote - Must US South/East Region: FL, TX, GA, SC, NC, GA, TN
Preference for candidates located near Dallas, TX (for perm onsite)

Pay: $21.00 per hour

Start date: October 2026

Type: Contract, (5) months until about April 2027; can go perm based on performance

Schedule: This is a 247/365 operation, shifts will vary
Department hours: Monday-Sunday, 7:00 AM to 11:00 PM EST
Holidays are low volume, they ask for volunteers first
Schedules will be assigned with offers

Training schedule: M-F, 9:00 AM to 5:30 PM EST for about 4 weeks

Job description:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written/digital channels, delivering timely, accurate, and consistent service.
• Resolve inquiries related to mail order, benefit design, formulary coverage, medication costs, prior authorization criteria, and claims adjudication, while assisting network pharmacies with prescription claim processing and accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including appointment scheduling, clinical program enrollment, and medication adherence follow-up.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams as needed and accurately documenting interactions for continuity of care, quality assurance, compliance, and operational reporting.
• Utilize AI-enabled tools and internal knowledge systems to efficiently research and resolve inquiries while fostering a collaborative, respectful, and diverse team environment and supporting additional projects and responsibilities as assigned.

Nice to have:

• Associate or Bachelor’s Degree
• PBM
• Mail order pharmacy
• Specialty pharmacy

Requirements:

• Active Certified Pharmacy Technician (CPhT) through PTCB or NHA
• Must have (3) years of recent retail or professional pharmacy experience with working knowledge of claims adjudication
• Must have call center experience
• Must provide CPhT license number
• Must submit an internet speed test | 100 MB DL
• Must have a private designated workspace
• High school diploma or equivalent
• Background check required