Pharmacy Technician Pharmacotherapy Support

RXinsider LTD.; Santa Rosa (CA); Hybrid; USD 39,000 - 50,000; Full time

Job summary

Shields Health Solutions seeks a Pharmacotherapy Pharmacy Technician for a hybrid role onsite at Providence Santa Rosa Memorial Hospital in Santa Rosa, CA. The technician will assist pharmacists with patient communication, care coordination, and therapy monitoring in a non-dispensing clinic setting.

Required: 1+ year experience (5–8 preferred), high school diploma, state registration as a pharmacy technician; CPhT preferred but not required.

Qualifications

• High school diploma or GED required.
• State registration as a pharmacy technician required; CPhT preferred but not required.
• Continued employment contingent on licensure; timely licensure required if not yet obtained.

Responsibilities

• Conduct routine patient check-ins to monitor therapy and support adherence.
• Assist with outreach to confirm therapy start and assess early experience.
• Coordinate patient appointments, follow-ups, and monitoring schedules.
• Support pharmacists by gathering patient information and preparing notes.
• Track labs/monitoring parameters and communicate status to the care team.
• Prepare and route prescription-related requests to the pharmacist.
• Maintain documentation in required systems for continuity of care.
• Organize patient lists and call queues to improve workflow efficiency.
• Maintain confidentiality and adhere to policies and professional standards.
• Participate in training, team meetings and process improvements.

Skills

Interpersonal communication

Phone skills

Epic

Excel

Word

Organizational skills

Learn new programs

Confidentiality

Education

High school diploma or GED

State registered pharmacy technician

CPhT preferred but not required

Tools

Epic

Microsoft Office

Job description

Pharmacotherapy Pharmacy Technician

Location: Hybrid role - Onsite at Providence Santa Rosa Memorial Hospital in Santa Rosa, CA

Compensation: An employee in this position can expect an hourly compensation range of $28.00/hr - $36.00/hr. The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law.

Sign-On Bonus: $5,000.00

Job Purpose:

The Pharmacy Technician supports the Pharmacotherapy Clinic by assisting pharmacists with patient communication, follow‑up, and care coordination activities. This role focuses on enhancing patient access to clinical services, supporting medication management processes, and ensuring that patients receive timely monitoring and appropriate follow‑up throughout their therapy. The Technician contributes to safe, efficient, and patient‑centered clinical operations within a non‑dispensing environment.

Job Duties:

• Conduct routine patient check‑ins to monitor therapy experience, identify concerns, and support adherence to treatment plans.
• Assist with initial outreach to confirm therapy start and assess early treatment experience.
• Coordinate patient appointments, follow‑up visits, and clinical monitoring schedules.
• Support pharmacists by completing delegated tasks such as gathering patient information, preparing charts or notes, and managing task queues.
• Track and follow up on required labs or monitoring parameters, ensuring completion and communicating status to the care team.
• Prepare and route prescription‑related requests or medication renewals to the pharmacist for review.
• Maintain clear and timely documentation in all required systems to support continuity of care.
• Facilitate workflow efficiency by organizing patient lists, call queues, and clinical follow‑up tasks.
• Maintain confidentiality and adhere to clinic standards, policies, and professional expectations.
• Participate in relevant training, team meetings, and process improvement initiatives.
• Perform other duties as assigned.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Epic, and Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Education: High school diploma or GED required

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