Pharmacy Technician Lead

Lincare Pharmacy Services Inc.; Florida; On-site; USD 52,000 - 68,000; Full time

Job summary

The Pharmacy Technician Lead at Lincare Pharmacy Services Inc. serves as a resource to Pharmacy Technicians, answering work-related questions and directing workflow while providing first-level leadership, training, and direction for staff technicians.

Responsibilities include customer service by answering the phone, providing correct pharmacy information or referring to a pharmacist if needed, and entering patient demographics and prescriptions accurately.

Qualifications

• High school diploma or GED is required.
• Must be a Registered Pharmacy Technician with the State Board of Pharmacy.
• Prior Pharmacy and/or Supervisor experience helpful.

Responsibilities

• Answer work related questions and direct workflow for staff technicians.
• Provide first level leadership, training and direction for staff technicians.
• Answer customer service calls and provide correct pharmacy information or escalate.
• Enter patient demographics and prescription information accurately.
• Train and supervise Pharmacy Technician staff and monitor workflow.
• Escalate issues to supervisor as appropriate.

Skills

Judgment

Customer Centered

Execution and Results

Planning and Improvement

Ethics and Compliance

Stays focused on own work

Stays open and learns

Demonstrates ability to work in diff.

Education

High School diploma or GED

Registered Pharmacy Technician with State Board

Prior Pharmacy/Supervisor experience helpful

Job description

The Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians.

Job Responsibilities:

• Provides customer service by answering the phone
• provides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do so
• answers non-clinical questions (when will shipment arrive, etc.)
• enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOB
  • enters all other information as required by company
• Enters prescription information accurately into computer system
  • correct drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent information
• Provides initial and ongoing training to Pharmacy Technician staff
• Responds to employee work process questions, ensuring that technicians are following company policies and procedures
• Assists Supervisor in assignment of workload and monitoring of efficiency and productivity of technicians
• Uses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriate
  

Qualifications.

• Judgment
  • Makes effective choices
  • Uses policies, procedures, and/or guides to make good choices
  • Uses data and facts in order to make day-to-day decisions and involves others as needed
  • Recognizes what might be a problem and informs those who can correct it
• Customer Centered
  • Serves the Customer
  • Shows care and concern when speaking with customers
  • Ask questions in order to understand and meet customer needs
  • Uses policies and information in order to exceed customer expectations
• Execution and Results
  • Ensures work is done correctly
  • Works on top priorities first
  • Makes a consistent effort to get results
  • Meets deadlines
  • Takes action to solve problems so work can be completed in a timely manner
• Planning and Improvement
  • Accepts responsibility and meets expectations for own work
• Ethics and Compliance
  • Follows company policies and procedures
  • Shows integrity and ethical behavior in all work situations
  • Reports ethical and compliance issues promptly
• Stays focused on own work when faced with change or difficulties
• Stays open and learns from assignments and feedback
• Demonstrates ability to work in different areas of responsibilities

Education and Experience:

• A High School diploma or general education degree (GED) is required
• Must be a Registered Pharmacy Technician with the State Board of Pharmacy
• Prior Pharmacy and/or Supervisor experience helpful

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans