Lead Pharmacy Technician

UPHAMS CORNER HEALTH COMMITTEE INC; Boston (MA); On-site; USD 33,062 - 46,838; Full time

Job summary

JobRx, Inc. is seeking a Lead Pharmacy Technician to lead a team within our Pharmacy department in Boston, MA. The role involves overseeing daily operations, staff training, and ensuring smooth workflow and excellent patient service.

The Lead Pharmacy Technician will support the Pharmacy Director and on-duty Pharmacist, supervise technicians, interns, and drivers, and manage scheduling, orders, and audits while focusing on accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent (GED).
• Nationally certified as a Pharmacy Technician.
• 1-2 years of pharmacy technician experience in retail or community health center pharmacy.

Responsibilities

• Train all Pharmacy Technicians, Interns and Drivers on Pharmacy software, UCC's EMR System, IVR, pharmacy register, PARATA, and related tools/programs.
• Schedule Pharmacy Technicians, Interns, and Drivers, find replacements for absent staff, ensure smooth shift changes.
• Place daily medication and supply orders.
• Assist the Pharmacy Director in preparing and organizing Pharmacy for insurance audits.
• Perform monthly 340B internal audit under supervision.
• Perform other duties as required by the position or as assigned by the Pharmacy Director.
• Focus on patient and customer satisfaction.

Skills

Leadership

Bilingual (EN/SP)

Customer service

Education

Nationally certified Pharmacy Technician

High school diploma or GED

Tools

Pharmacy software

UCC EMR System

IVR

PARATA

Job description

Position Title: Lead Pharmacy Technician

Department: Pharmacy

Supervisor: Pharmacy Director

Hours per week: 40 hours

FLSA Status: Non-Exempt

Pay Range: The expected base pay for the position is $24.03 -$33.65 per hour and may be increased based on other factors, such as language, certifications, etc.

Primary Function

Lead Pharmacy Technician is responsible for leading a team of Pharmacy Technicians, while ensuring operational activities are carried out smoothly in the Pharmacy. The Lead Pharmacy Technician provides administrative support to the Pharmacy Director and Pharmacist on duty.

Duties & Responsibilities

• The Lead Pharmacy Technician is responsible for all regular functions of the pharmacy technician role.


• Train all Pharmacy Technicians, Interns and Drivers on Pharmacy software, UCC's Electronic Medical Records System, IVR, pharmacy register, PARATA, and other related tools/programs.


• Support staff in their training and learning duties of their respective positions.


• Answer any questions Pharmacy Technicians, Interns, or Drivers may have and assist in performing more specialized procedures.


• Schedule Pharmacy Technicians, Interns, and Drivers, finding replacements for staff that are absent from the schedule (due to planned or unplanned absence) and ensure shift changes run smoothly.


• Place daily medication and supply orders.


• Assist the Pharmacy Director in preparing and organizing Pharmacy for insurance audits.


• Perform monthly 340B internal audit under the supervision of the Pharmacy Director and Compliance Director.


• Perform other duties as required by the position or as assigned by the Pharmacy Director.


• Focus on patient's and customer's satisfaction.

Minimum Basic Knowledge

• High school diploma or equivalent (GED).


• Nationally certified as a Pharmacy Technician.


• 1-2 years of pharmacy technician experience in retail or community health center pharmacy.

Experience & Qualifications

• Demonstrated proficiency in all areas of technician duties.


• Previous pharmacy experience in a retail or FQHC pharmacy.


• Compliance with company, local, state, and federal laws, regulations, and policies.


• Ability to implement trainings created by Pharmacy Director for Pharmacy Technician, Interns, and Drivers.


• Possess technical knowledge of all pharmacy equipment, outpatient dispensing, and clerical and purchasing skills.


• Strong customer service skills and ability to function in a fast-paced work environment.


• Ability to pay close attention to detail to ensure the accuracy of transitions.


• Serve as a role model by demonstrating organization's values.


• Ensure and maintain a safe and clean work environment.


• Bilingual in English and Spanish, Cape Verdean Creole or Portuguese preferred.

Physical Requirements

• See ADA Physical Efforts Checklist

Supervisory Responsibility

None

Define Access Level to PHI

Level 3: Authorized to access only certain limited categories of PHI and certain limited sections of the UCHC patient's medical record that are necessary to perform job duties, whether treatment, payment or operations duties. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.