Pharmacy Technician II – Rx Solutions Center (Member Calls)

CareSource; United States; Remote; USD 36,000 - 57,000; Full time

Job summary

CareSource is seeking a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns. You will collaborate across departments to deliver superior service to members.

Essential duties include performing non-clinical tasks, data entry, and providing accurate information with a strong customer service focus. The role supports a fast-paced environment with emphasis on teamwork and deadlines.

Qualifications

• High School Diploma or equivalent years relevant work experience is required.
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred.
• Minimum of One (1) year clinical call center experience is required.

Responsibilities

• Performs technical and clerical duties that do not require professional clinical judgement.
• Receive and respond to incoming calls and escalate when needed.
• Provide accurate information and a high level of customer service.
• Enter information into systems in a timely manner for data collection.
• Collaborate with other departments to provide member care.
• Meet or exceed productivity and performance expectations.
• Establish and maintain professional relationships with stakeholders.
• Perform other duties as requested.

Skills

Customer service

Data entry

Microsoft Office

Communication

Attention to detail

Time management

Education

High School Diploma

Job description

CareSource is seeking a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns. You will collaborate across departments to deliver superior service to members.

Essential duties include performing non-clinical tasks, data entry, and providing accurate information with a strong customer service focus. The role supports a fast-paced environment with emphasis on teamwork and deadlines.