Poison Information Provider (Pharm Tech or EMT)

University of California - San Francisco; San Francisco (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

UCSF is seeking a Pharmacy Technician II to support the California Poison Center System. The role involves answering emergency and informational hotline calls, assessing patient needs, and coordinating with Specialists in Poison Information to provide initial management guidance.

The position emphasizes accurate documentation, triage according to CPCS policies, and collaboration with public health resources.

Qualifications

• Excellent attendance and punctuality
• Organize and manage time efficiently
• Excellent verbal and written communication
• Ability to handle staff, patient, and student issues with tact and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback

Responsibilities

• Answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures
• Triages emergency calls according to guidelines and consults Specialists in Poison Information
• Provides information to callers in a clear, concise, reassuring, courteous, and professional manner
• Documents all pertinent information of each case clearly and accurately using electronic resources
• Assists in the development of written materials as requested
• Provides referrals to and alerts governmental agencies when appropriate

Skills

Attendance

Time management

Interpersonal skills

Confidentiality

Attention to detail

Independent work

Instruction acceptance

Education

Health Care/EMS background (BA/BS)

Tools

Word

Excel

Outlook

Database systems

Job description

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at UC-Davis Medical Center. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The Pharmacy Technician II - Provider (PT II - P) is responsible for:

1. Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Sacramento Division of the California Poison Control System (CPCS)).
2. Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
4. Documenting all consultations in an electronic medical record.
5. Assisting in the development of written materials as requested.
6. Providing referrals to and alerting governmental agencies when appropriate.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

25 Yes The Pharmacy Technician II - Provider (PT II - P) answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures.

25 Yes The PT II - P accurately triagesemergency calls according to guidelines, policies, and training, and consults Specialists in Poison Information appropriately.

20 Yes The PT II - P provides information to callers in a mannerthat is clear, concise, reassuring, courteous, easy to understand, and professional.

20 Yes The PT II - P documents all pertinent information of each caseclearly, thoroughly, and accurately, using numerous special electronic resources and programs.

10 Yes The PT II - P performs other duties as directed.

Required Qualifications:

• Excellent demonstrated record of attendance and punctuality
• Demonstrated ability to organize and manage time efficiently and productively
• Excellent oral,written, interpersonal and problem-solving skills
• Ability to handle staff,patient,and student issues with tact, diplomacy, and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback

Education, Training and Experience:

• BA or BS or Health Care or EMS background (EMT, paramedic, LVN,pharmacy technician, PA, 911 dispatcher, nursing assistant)
• Excellent verbal communication skills
• Knowledge of medical and pharmaceutical terminology
• Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
• Experience working in a poison center or managing emergency health related calls
• Proficiency in Word, Excel,Outlook, Internet Explorer, and database record entry and retrieval

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications:

• Excellent demonstrated record of attendance and punctuality
• Demonstrated ability to organize and manage time efficiently and productively
• Excellent oral,written, interpersonal and problem-solving skills
• Ability to handle staff,patient,and student issues with tact, diplomacy, and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback

Education, Training and Experience:

• BA or BS or Health Care or EMS background (EMT, paramedic, LVN,pharmacy technician, PA, 911 dispatcher, nursing assistant)
• Excellent verbal communication skills
• Knowledge of medical and pharmaceutical terminology
• Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
• Experience working in a poison center or managing emergency health related calls
• Proficiency in Word, Excel,Outlook, Internet Explorer, and database record entry and retrieval