Pharmacy Technician I/II

Duke University; Mooresville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated Pharmacy Technicians to join their team in Mooresville. This role involves supporting the pharmacy department through medication preparation, distribution, and assisting with clinical services. Ideal candidates will possess strong communication skills, critical thinking abilities, and a commitment to excellent patient care. Join a team that values collaboration and strives to ensure safe medication use while providing a comprehensive range of medical services. This is a fantastic opportunity to grow in a supportive environment while making a positive impact on community health.

Qualifications

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program.
• Must be registered with the North Carolina Board of Pharmacy.

Responsibilities

• Follow workflow procedures for prescription processing and medication distribution.
• Assist with clinical functions and resolve medication-related issues.

Skills

Pharmaceutical Calculations

Communication Skills

Critical Thinking

Customer Service

Organizational Skills

Education

High School Diploma or Equivalent

Completion of Pharmacy Technician Training Program

Tools

Automated Dispensing Cabinets

Compounders

Retail Pharmacy Systems

Job description

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Duke Health Lake Norman Hospital, located in Mooresville, North Carolina, is a 123-bed acute-care hospital that has been serving the greater Lake Norman area, Iredell County, and surrounding communities since 1926. The facility offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Occ Summary

Pharmacy Tech I: This individual performs, under supervision, a variety of duties in accordance with department procedures, which may be related to the procurement, preparation, distribution, and storage of drugs, as well as assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.

Pharmacy Tech II: This individual performs, under supervision, a variety of duties in accordance with department procedures, which may be related to the procurement, preparation, distribution, and storage of drugs, as well as provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use. Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements. Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Work Performed

Pharmacy Tech I: To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient. Restock automatic dispensing cabinets and anesthesia workstations as needed. Answer and screen telephone calls and direct calls to appropriate personnel when needed. Handle medications in accordance with department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications). Collaborate with immediate pharmacy team, insurance companies, and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance-related concern. Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow-up calls). Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems). Deliver medications and supplies to patient care and ancillary areas. Complete and document all assigned safety and quality activities in compliance with department procedures. Prepare IV solutions using a septic technique and/or compound non-sterile medications at select locations. Manage individual responsibilities while supporting team members and contributing to broader team goals. Perform other related duties incidental as assigned.

Pharmacy Tech II: Perform a variety of clinical functions in support of the clinical pharmacist (e.g., patient interviews, medication safety and adherence initiatives, patient follow-up calls, collection of clinical data for the pharmacist). Efficient operation and ability to troubleshoot specialty machinery, equipment, devices or software as necessary in performing job functions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems). Manage individual responsibilities while being able to shift to help team members and contribute to broader team goals with minimum supervision. Assist with training of new employees and students, educating them in job-specific functions. Perform other related duties incidental as assigned.

Knowledge, Skills and Abilities

Considerable knowledge of drug names, medical terminology and pharmaceutical calculations. Proficient computer skills. Strong written and verbal communication skills. Requires critical thinking skills with ability to implement solutions. Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction. Strong organizational skills including staying focused on assigned tasks and using time and resources effectively and efficiently to achieve job expectations. Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.

Level Characteristics

N/A

Minimum Qualifications

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Pharmacy Tech I: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. Or acceptance into pharmacy school. Or high school diploma or equivalent and one year of pharmacy or healthcare-related experience.

Pharmacy Tech II: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. Or acceptance into pharmacy school. Or high school diploma or equivalent and one year of pharmacy or healthcare-related experience.

Experience

Pharmacy Tech I: N/A

Pharmacy Tech II: Minimum of one year related experience.

Degrees, Licensures, Certifications

Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.

Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).