Pharmacy Technician - Customer Care Specialist

Onco360; Waltham (MA); Remote; USD 2,614,000 - 3,723,000; Full time

Benefits offered by this job

401k match

Paid time off

Holiday pay

Tuition reimbursement

Life insurance

Job summary

Onco360 seeks a Pharmacy Technician - Customer Care Specialist in a remote-from-home role with training at the Waltham, MA pharmacy. The position is full-time with shifts 11:30 AM–8:00 PM EST, Monday–Friday.

Starting pay is $23.00 per hour with a $5,000 sign-on bonus offered for hires before December 31, 2026. Responsibilities include managing customer care escalations, coordinating with the sales and pharmacy operations teams, and ensuring timely resolution of issues.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1–2 years of pharmacy billing or certified pharmacy technician required.
• Strong customer service, problem solving and communication skills (verbal and written).
• Ability to work independently with minimal guidance.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to address daily sales team escalations.
• Handles address exception reports from the VP of pharmacy operations.
• Escalates issues to the appropriate pharmacy director, sales rep or analytics team.
• Collaborates with other teams to resolve customer problems in system databases.

Skills

Customer service

Problem solving

Communication

Independent work

Education

HS Diploma

Bachelor's degree preferred

Tools

CPR+

Billing claims

Job description

Position:Pharmacy Technician - Customer Care Specialist

Location: Waltham, MA

Job Id:5798

# of Openings:1

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialists based out of our Waltham, MA pharmacy. This is a full-time position.

The following shifts are available:

11:30AM- 8:00PM EST Monday through Friday

11:30AM- 8:00PM EST Monday through Friday This is a remote work from home position with training at the Waltham pharmacy.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Starting salary from $23.00 an hour and up

Sign-On Bonus: $5,000 for employees starting before December 31st, 2026.

We offer great benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life, and short and long-term disability

Customer Care Specialist Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Position Qualifications for Customer Care Specialist

• Education/Learning Experience
  • High School Diploma required; Bachelor's degree preferred
• Work Experience
  • 1 to 2 years of pharmacy billing or certified pharmacy technician required
• Skills/Knowledge
  • Customer service, problem solving, and excellent communication skills verbal and writing required.
  • Work independently with little to no guidance
• Licenses/Certifications
  • Required: Pharmacy Technician State License/Registration (per State Board of Pharmacy)
  • Required: National Pharmacy Technician Certification (CPhT via PTCB/NHA)