Pharmacy Technician – Concierge Support for Members

Rightway; Dallas (TX); On-site; USD 29,000 - 30,000; Full time

Job summary

Rightway is seeking a Pharmacy Technician to join our Dallas-area office. You will serve as the frontline contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, handling benefits questions, prior authorization criteria, and claims adjudication.

The role involves assisting in mail order and formulary coverage inquiries, supporting clinical program enrollment, and documenting interactions in internal systems to ensure continuity of care and

Qualifications

• Active/current National Pharmacy Technician Certification (PTCB or NHA).
• 1–3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role.
• Mail order and specialty pharmacy backgrounds are a strong fit.

Responsibilities

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.

Skills

Pharmacy claims adjudication

PBM terminology

Customer service

Detail oriented

Empathetic communication

Education

Associate's or Bachelor's degree

Pharmacy technician certification qualifications

Job description

Rightway is seeking a Pharmacy Technician to join our Dallas-area office. You will serve as the frontline contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, handling benefits questions, prior authorization criteria, and claims adjudication.

The role involves assisting in mail order and formulary coverage inquiries, supporting clinical program enrollment, and documenting interactions in internal systems to ensure continuity of care and