Pharmacy Technician

SGS Consulting; United States; On-site; USD 24,796 - 28,929; Full time

Job summary

A leading healthcare consultancy in the United States seeks a Team Lead (Recruitment) for a high-volume inbound call position. The role involves providing professional assistance during the prior authorization process, ensuring accurate documentation, and delivering exceptional customer service. Candidates should have a minimum of 1 year experience in healthcare, strong communication skills, and proficiency with computer applications. This position is full-time and offers a competitive pay range.

Qualifications

• Minimum of 1 year in healthcare as a pharmacy technician or comparable role.
• National Pharmacy Certificate or State License is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming calls from members, providers, and healthcare professionals.
• Deliver exceptional customer service during the authorization process.
• Review and document clinical information timely.

Skills

Customer service

Strong communication

Proficiency in computer applications

Education

High School diploma or GED

Tools

Word processing software

Spreadsheet applications

Job description

This range is provided by SGS Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/yr - $21.00/yr

Team Lead (Recruitment) at SGS Consulting

Position Summary:

This is a high-volume inbound call position responsible for providing professional and courteous assistance to members, providers, and other callers. The role centers on supporting the criteria-based prior authorization process by reviewing clinical information and ensuring accurate documentation of all determinations.

Duties

Key Responsibilities:

• Handle incoming calls from members, providers, and other healthcare professionals.
• Deliver exceptional customer service while guiding callers through the prior authorization process.
• Review clinical documentation to determine completeness and eligibility based on established criteria.
• Accurately document all approvals and denials in a timely manner.
• Escalate clinical judgment calls and complex inquiries to the pharmacist for further evaluation.
• Maintain compliance with regulatory requirements and internal protocols.

Experience

• Minimum of 1 year in healthcare as a pharmacy technician (or comparable related role), and high call center type of environment (preferably in the medical field)
• National Pharmacy Certificate or State License is Preferred
• Strong computer skills, including proficiency in word processing and spreadsheet applications.
• Excellent verbal and written communication skills.

Education

• Verifiable High School diploma or GED is required.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service and Health Care Provider
• Industries: Hospitals and Health Care, Medical Practices, and Insurance