Pharmacy Technician

Insight Global; United States; Remote; USD 24,796 - 28,929; Full time

Job summary

Join a dynamic healthcare startup as a Remote Certified Pharmacy Technician, where you will play a crucial role in patient care and support. This engaging position involves making outbound calls to patients and providers, resolving medication-related issues, and ensuring effective communication within the Clinical Care team. The ideal candidate will have a strong pharmacy background, excellent communication skills, and a passion for delivering quality customer service. Embrace this opportunity to grow and contribute in a collaborative environment, while making a positive impact on patient health outcomes. If you are ready to take your pharmacy career to the next level, this role is perfect for you!

Qualifications

• Certified Pharmacy Technician with 2+ years of retail pharmacy experience.
• Strong communication and computer skills required for patient engagement.

Responsibilities

• Make outbound calls to patients and providers for medication-related issues.
• Answer inbound customer support requests and prepare necessary documentation.

Skills

Certified Pharmacy Technician

Retail Pharmacy Experience

High-Volume Outbound Calls

Medical Terminology Knowledge

Excellent Communication Skills

Strong Computer Skills

Team Player Mindset

Tools

Microsoft 365

Google Workspace

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Insight Global is seeking a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-month contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

REQUIRED SKILLS AND EXPERIENCE

• Certified Pharmacy Tech (national or state license)
• 2+ years of RETAIL pharmacy experience
• Experience with high-volume (45+) outbound calls
• Familiar with Med Reconciliation calls
• Must come from a retail pharmacy or from a remote pharmacy background
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in Microsoft 365 and Google Workspace
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday until 9am-6pm Eastern Time)

Seniority level

Associate

Employment type

Contract

Job function

Customer Service