Pharmacy Technician

VIVA USA INC; Philadelphia (Philadelphia County); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Fully remote

EST-friendly schedules

Job summary

VIVA USA INC is seeking a pharmacy technician to support a national customer care center in a fully remote role. You will handle inbound phone inquiries from members, pharmacies, and prescribers and must work within EST schedules.

Responsibilities include real-time POS support, formulary and prior authorization education, data entry into our documentation tool, and assisting members with pharmacy benefit inquiries. Adherence to SOPs and clear communication with internal staff are essential.

Qualifications

• 3 to 5 years recent PBM and/or pharmacy experience.
• HS Diploma/GED; Bachelor's degree or equivalent experience preferred.
• Pharmacy Technician Certification (PTCB or NHA) preferred.

Responsibilities

• Provide real-time support to pharmacies with point of service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Enter customer data and other relevant information into our documentation tool.
• Assist members with pharmacy benefit inquiries.
• Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
• Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills

PBM Experience

Pharmacy Experience

Point-of-Service Inquiries

Formulary

Prior Authorization

Education

HS Diploma/GED

Bachelor's Degree or equivalent experience preferred

Pharmacy Technician Certification preferred (PTCB/NHA)

Tools

Documentation Tools

Job description

Fully Remote, must be available in work in EST schedules.

The pharmacy technician supports the organization's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.

SPECIFIC RESPONSIBILITIES:

• Provide real-time support to pharmacies with point of service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Enter customer data and other relevant information into our documentation tool.
• Assist members with pharmacy benefit inquires.
• Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
• Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills:

3 to 5 years Recent PBM and/or pharmacy experience

Education:

• HS Diploma/GED
• Bachelor's Degree or equivalent experience preferred
• Pharmacy Technician Certification (PTCB or NHA) preferred

Certifications & Licenses:

• Pharmacy Technician Certification (PTCB or NHA)

Skills:

• Required
• PBM Experience
• Pharmacy Experience
• Point-of-Service Inquiries
• Formulary
• Prior Authorization Processes

Additional

• Pharmacy Benefit Inquiries
• Customer Data
• Documentation Tools
• Standard Operating Procedures
• Customer Support
• Bachelor's Degree or Equivalent Experience

Notes:

Fully Remote, must be available in work in EST schedules.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status