Patient Care Coordinator

Birdirx; Plymouth (MI); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Birdirx is seeking a Patient Care Coordinator in Michigan to support specialty patient services. You will handle inbound calls, schedule deliveries, verify insurance, enroll patients, and coordinate with pharmacists to ensure timely therapy management.

The role requires strong communication, confidentiality, and the ability to manage multiple tasks in a fast-paced call center environment. Prior healthcare or pharmacy industry experience is preferred; a high school diploma is required.

Qualifications

• Customer service or inbound call center experience required.
• Healthcare or mail order/specialty pharmacy industry preferred.
• Effective verbal and written communication skills.
• Detail-oriented and decisive.
• Ability to identify, research and resolve issues.
• Strong operational focus and good judgment.
• Team-oriented with ability to work with peers.
• Ability to manage multiple priorities and deadlines.
• Self-directed and able to work with minimal supervision.
• Able to work in a fast-paced environment.
• Willing to work extended hours, weekends and holidays per industry demands.
• Proficient in Microsoft Office and industry software.

Responsabilités

• Schedule medication deliveries and perform patient outreach primarily telephonically.
• Handle enrollment, verify insurance, and arrange deliveries.
• Triage to a clinical pharmacist when required.
• Assist with financial pre-assessment and patient enrollment.
• Place outgoing calls to patients, doctors, and insurers.
• Resolve issues by determining causes and implementing solutions.
• Respond to routine product inquiries from members and providers.
• Document call information per SOPs.
• Enter data accurately and timely.
• Access member information using company databases.
• Meet individual productivity and quality goals.
• Maintain patient confidentiality.
• Other duties as assigned.

Connaissances

Customer service

Inbound call center

Verbal and written communication

Detail-oriented

Issue identification and resolution

Team collaboration

Multitasking

Confidentiality

Microsoft Office

Formation

High School Diploma or GED

Bachelor’s degree strongly preferred

Registered Pharmacy Technician license

Certified Pharmacy Technician

Outils

Microsoft Office

Industry software programs

Description du poste

The Patient Care Coordinator is responsible for specialty patient support services, including inbound customer service calls . This position has no direct reports.

Perform patient outreach, primarily telephonically, to schedule medication deliveries

Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling

Perform patient care activities to accurately support therapy management programs; triage to a clinical pharmacist, when required

Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed

Place outgoing phone calls to patients, doctors and insurance companies

Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution

Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups

Document all call information according to standard operating procedures

Research required information using available resources

Enter data accurately and timely

Utilize multiple company database programs for accessing member information

Achieve individual performance goals for productivity and quality

Maintain confidentiality of patient and proprietary information

Other duties as assigned

Required Skills /Abilities :

Customer service or inbound call center experience required

A knowledgeable individual with appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry

Effective verbal and written communication skills

A decisive individual who possesses a detail-oriented perspective

Ability to independently identify , research and resolve issues

Sound technical skills, analytical ability, good judgment, and strong operational focus

Ability to work with peers in a team effort

Demonstrated ability to manage multiple priorities and deadlines

A well-organized and self-directed individual who is able to work with minimal amount of supervision

Capability to efficiently complete tasks in a fast-paced environment

Ability to work extended hours, weekends, and holidays pursuant with industry demands

Proficient in Microsoft Office and industry related software programs

Ability to maintain confidentiality of information and data in accordance with policies

Education/Experience :

High S chool D iploma or GED

Proficient in Microsoft Office and industry related software programs

Preferred Skill/Abilities :

Bachelor’s degree strongly preferred

Registered Pharmacy Technician licensed and in good standing with applicable State Board of Pharmacy

Certified Pharmacy Technician, licensed through the Institute for the Certification of Pharmacy Technicians (ICPT) or Pharmacy Technician Certification Board (PTCB), strongly preferred; ability to pass Qualified Pharmacy Technician exam administered by company within six months of hire

Work Environmen t/Physical Requirements:

Includes a call center environment, with exposure to excessive noise with minimal exposure to adverse environmental issues.

Ability to sit for prolonged periods of time.

Qualifications

Education

Required

High School or better in GenEd.

Preferred

Bachelors or better in Business Administration.

Licenses & Certifications

Preferred

PTCB

Tech, Registered

Equal Opportunity Employer
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