Pharmacy Technician I

Della Infotech, Inc.; Philadelphia (Philadelphia County); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Della Infotech, Inc. is seeking a Pharmacy Technician to support a National Customer Care Center, handling inbound calls from members, pharmacies, and prescribers.

You will educate prescribers on formulary and prior authorization, enter data into our documentation tool, assist members with pharmacy benefits, and ensure adherence to SOPs.

Required: 3–5 years PBM/pharmacy experience; HS diploma or GED; PTCB or NHA certification preferred; 8-hour shifts.

Qualifications

• Recent PBM and/or pharmacy experience required.
• HS Diploma or GED; Bachelor's degree or equivalent preferred.
• Pharmacy Technician Certification (PTCB or NHA) preferred.

Responsabilités

• Provide real-time support to pharmacies with point of service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Enter customer data and other relevant information into our documentation tool.
• Assist members with pharmacy benefit inquiries.
• Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
• Communicate issues and resolutions to customers and internal staff.

Connaissances

PBM experience

Pharmacy experience

Formation

HS Diploma/GED

Bachelor's Degree or equivalent

Pharmacy Technician Certification (PTCB or NHA) preferred

Description du poste

Duties: The pharmacy technician supports the organization's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.

Specific responsibilities:

• Provide real-time support to pharmacies with point of service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Enter customer data and other relevant information into our documentation tool.
• Assist members with pharmacy benefit inquires.
• Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
• Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills: 3 to 5 years Recent PBM and/or pharmacy experience

Education: HS Diploma/GED Bachelor's Degree or equivalent experience preferred Pharmacy Technician Certification (PTCB or NHA) preferred

Hours Per Day: 8.00

Languages: English( Speak, Read, Write )

Department: PFMRX_2999_234 : PFMRX_PerformRx_Pharmacy Operations Job Category: NonClinical - Nursing/Tech