Remote Pharmacy Technician: PBM & Formulary Support

VIVA USA INC; Philadelphia (Philadelphia County); À distance; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Fully remote

EST-friendly schedules

Résumé du poste

VIVA USA INC is seeking a pharmacy technician to support a national customer care center in a fully remote role. You will handle inbound phone inquiries from members, pharmacies, and prescribers and must work within EST schedules.

Responsibilities include real-time POS support, formulary and prior authorization education, data entry into our documentation tool, and assisting members with pharmacy benefit inquiries. Adherence to SOPs and clear communication with internal staff are essential.

Qualifications

• 3 to 5 years recent PBM and/or pharmacy experience.
• HS Diploma/GED; Bachelor's degree or equivalent experience preferred.
• Pharmacy Technician Certification (PTCB or NHA) preferred.

Responsabilités

• Provide real-time support to pharmacies with point of service inquiries.
• Educate prescribers on formulary and prior authorization processes.
• Enter customer data and other relevant information into our documentation tool.
• Assist members with pharmacy benefit inquiries.
• Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
• Effectively communicate issues and resolutions to customers and appropriate internal staff.

Connaissances

PBM Experience

Pharmacy Experience

Point-of-Service Inquiries

Formulary

Prior Authorization

Formation

HS Diploma/GED

Bachelor's Degree or equivalent experience preferred

Pharmacy Technician Certification preferred (PTCB/NHA)

Outils

Documentation Tools

Description du poste

VIVA USA INC is seeking a pharmacy technician to support a national customer care center in a fully remote role. You will handle inbound phone inquiries from members, pharmacies, and prescribers and must work within EST schedules.

Responsibilities include real-time POS support, formulary and prior authorization education, data entry into our documentation tool, and assisting members with pharmacy benefit inquiries. Adherence to SOPs and clear communication with internal staff are essential.