Pharmacy Tech Supervisor — Ops, Compliance & Team Leadership

Shenandoah Medical Center; Iowa City (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Shenandoah Medical Center is seeking a Pharmacy Technician Supervisor to lead and support pharmacy technicians across hospital and retail settings. You will oversee dispensing, compounding, inventory control, and billing processes while ensuring compliance and patient safety.

The role involves coordinating daily workflows, mentoring staff, and collaborating with pharmacists to deliver high-quality medication services. Strong organizational and communication skills are essential.

Responsibilities

• Perform and oversee pharmacy technician duties across hospital and retail pharmacy settings, including medication preparation, dispensing, labeling, prescription processing, and inventory management.
• Prepare unit-dose medications, sterile and nonsterile compounded preparations, and intravenous medications using USP standards.
• Operate automated dispensing systems and other pharmacy technology to support medication distribution and patient care.
• Maintain medication and supply inventories, coordinate ordering/restocking, monitor expirations and formulary changes, ensure availability for patient care.
• Provide customer service and respond to patient, provider, and pharmacy inquiries; refer clinical questions to a pharmacist as appropriate.
• Process prescriptions, refills, insurance claims, billing, prior authorizations, and medication charges as allowed by law and policy.
• Maintain accurate medication records, compounding documentation, inventory records, invoices, and billing documentation.
• Support regulatory compliance, medication safety, infection prevention, controlled substance accountability, and quality assurance activities.
• Perform administrative duties, coordinate appointments, communicate with ancillary departments, maintain equipment, and organize daily workflows.
• Support 340B Drug Pricing Program through inventory management, audits, documentation, and compliance activities.
• Collaborate with pharmacists, healthcare providers, pharmacy staff, and other departments to promote safe, efficient medication services.
• Triage interpersonal issues/complaints from technicians and elevate to the Director of Pharmacy as appropriate.
• Conduct monthly one-on-one meetings with technician staff and coordinate coverage during unplanned time off or weekends when needed.
• Address performance issues with technician staff and escalate to the Director of Pharmacy if unresolved.
• Contribute to clinical data collection, billing issue resolution, ownership of RCS, and reviews of lost revenue claims.
• Oversee the Outcomes program through the retail pharmacy to increase revenue and star ratings.
• Perform other duties as assigned.

Job description

Shenandoah Medical Center is seeking a Pharmacy Technician Supervisor to lead and support pharmacy technicians across hospital and retail settings. You will oversee dispensing, compounding, inventory control, and billing processes while ensuring compliance and patient safety.

The role involves coordinating daily workflows, mentoring staff, and collaborating with pharmacists to deliver high-quality medication services. Strong organizational and communication skills are essential.