*Pharmacy Tech I (Pharmacy Call Center)

A-Line Staffing Solutions; Woonsocket (RI); Remote; USD 34,000 - 42,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Pharmacy Tech I for a fully remote, HIPAA-compliant healthcare call center environment. The role handles member and provider calls, documents approvals/denials, and transfers complex inquiries to pharmacists. Requires accurate data entry and strong systems proficiency.

Shift is 8:00 AM–8:00 PM CT, Monday–Friday, with mandatory overtime during training and ongoing hours. Prior certification and license status are preferred where available.

Qualifications

• High School diploma or GED required.
• National Pharmacy Technician certification or Trainee license preferred.
• Active Pharmacy Technician license or certification if available.

Responsibilities

• Handle incoming calls from members, providers and others with professional phone assistance.
• Document approvals and denials accurately and promptly.
• Transfer clinical questions to the pharmacist.
• Maintain HIPAA-compliant, secure documentation and data entry across multiple systems.

Skills

Data entry

Documentation

Communication

HIPAA awareness

Education

High School diploma or GED

National pharmacy technician certification or Trainee license

Active pharmacy technician license or certification

Tools

MS Outlook

MS Teams

Job description

Job Title: Pharmacy Tech I

Address: City, ST

Job Description: Handle incoming calls from members, providers, and others, providing professional phone assistance following prior authorization criteria. Maintain complete, timely, and accurate documentation of all approvals and denials. Transfer clinical questions and judgment calls to the pharmacist. Utilize multiple systems simultaneously while handling high-volume calls. Ensure compliance with HIPAA and remote work environment standards. Create accurate intake call notes and document data thoroughly.

Critical Information:

• Shift/hours: Assigned 8:00 AM - 8:00 PM CT, Monday-Friday
• Remote/on‑site: Fully remote with HIPAA-compliant workspace
• Training hours: 8:00 AM - 4:30 PM CT, Monday-Friday, for 6 weeks
• Overtime: Mandatory
• Environment: High-volume healthcare call center

Education/Licenses Needed:

• Verifiable High School diploma or GED
• National pharmacy technician certification or Trainee license (preferred)
• Active pharmacy technician license or certification (if available), with credential screenshot
• Advanced proficiency with MS Outlook and MS Teams
• Strong data entry and documentation skills