Pharmacy Tech I

Amicis Global; Alaska; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Job summary

Amicis Global is seeking a Pharmacy Tech I for a fully remote, 12-month assignment. You will handle inbound calls from members, providers, and pharmacies, documenting reviews and decisions with accuracy.

The role requires strong customer service and computer skills, with rotation to pharmacist for escalations. Preferred candidates have 1 year of pharmacy technician coordination experience, a pharmacy tech license or trainee license, and proficiency in MS Teams and Outlook.

Qualifications

• Inbound call center experience in healthcare is required or preferred.
• Pharmacy Technician license/certification preferred or Trainee license considered.
• Advanced computer skills including word processing and spreadsheets.

Responsibilities

• Handle in-bound calls from providers, pharmacies, members and document reviews.
• Escalate complex questions to pharmacist team.
• Maintain accurate documentation of approvals and denials.

Skills

High-Volume Call Center

Customer Service

Pharmacy Tech Knowledge

MS Office Proficiency

Education

High School

Tools

Outlook

MS Teams

Excel

Job description

Job Title: Pharmacy Tech I

Job Location: Fully Remote

Job Duration: 12 Months

Summary

The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.

Duties

This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

* Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)

* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred)

* The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license.

* Advanced computer skills including word processing and spreadsheet utilization.

* Excellent customer service skills (written and verbal) a must.

Experience

1. High-Volume Healthcare Call Center Experience

• Minimum 1 year of inbound call center experience
• Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
• Strong customer service and communication skills

2. Pharmacy Technician Experience / Knowledge

• Pharmacy Technician experience strongly preferred
• Active Pharmacy Technician License, Certification, or Trainee License preferred
• If licensed/certified, * include a screenshot of the active credential at the top of the resume

3. Computer Multitasking & Documentation Skills

• Ability to navigate multiple systems while handling calls
• Proficiency with Outlook and MS Teams required
• Strong data entry and documentation skills
• Candidate must complete a free online computer skills assessment and attach results to the top of the resume *

Education

High School