Pharmacy Support Specialist - Patient Care Advocate

Guardian Pharmacy, LLC; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

Paid holidays and vacation

Job summary

Guardian Pharmacy of Wisconsin in Madison, Wisconsin is seeking a personable Pharmacy Customer Service Associate to support facilities and patients by answering questions, processing refills, and coordinating with pharmacists. You will handle patient information with care, verify data in pharmacy systems, and help deliver timely prescription status updates while maintaining confidentiality.

This role emphasizes teamwork in a fast-paced, detail-oriented environment with opportunities to grow in a

Qualifications

• High School Diploma or GED required
• Pharmacy Technician license/certification/registration (state requirements); National Certification preferred (PTCB)
• 2+ years of related experience; advanced computer skills; pharmacy operations system experience preferred

Responsibilities

• Answer incoming phone calls from patients and caregivers.
• Respond to questions about prescriptions, refills, and services.
• Assist in submission of refill requests to Data Entry.
• Explain prescription status and delivery schedules to facilities/patients.
• Verify and update patient information in pharmacy systems.
• Resolve basic customer concerns; escalate complex issues.
• Document interactions accurately in the pharmacy system.
• Coordinate with pharmacists and technicians to address patient needs.
• Follow HIPAA and privacy policies.

Job description

Guardian Pharmacy of Wisconsin in Madison, Wisconsin is seeking a personable Pharmacy Customer Service Associate to support facilities and patients by answering questions, processing refills, and coordinating with pharmacists. You will handle patient information with care, verify data in pharmacy systems, and help deliver timely prescription status updates while maintaining confidentiality.

This role emphasizes teamwork in a fast-paced, detail-oriented environment with opportunities to grow in a