Medication Refill & Prior Authorization Specialist

Axis Community Health; Livermore (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

403(B) retirement plan

Educational reimbursement

12 paid holidays

Paid time off

Employee discount

Referral bonus

Job summary

Axis Community Health in Livermore, CA is seeking a Medication Refill Coordinator to manage patient medication refills across multiple sites, complete prior authorizations, and maintain accuracy in data entry. The role emphasizes strong customer service, collaboration with clinicians, and meeting deadlines in a fast-paced clinic setting.

Fluent Spanish is a plus, with opportunities to support diverse patient needs and contribute to quality outcomes in a mission-driven nonprofit health system.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of medical office duties; insurance knowledge a plus.
• Spanish fluency preferred.
• Excellent telephone etiquette and customer service skills.
• Ability to multi-task and meet deadlines with accuracy.

Responsibilities

• Coordinate medication refills for patients across multiple sites.
• Complete prior authorizations for medications when needed.
• Meet quality and productivity standards and deadlines.
• Collaborate with providers and clinical staff to manage patient services.
• Provide outstanding patient service and maintain documentation accuracy.
• Follow up with providers to clear backlogs and ensure data entry is accurate.

Skills

High School Diploma

Medical office duties

Fluent in Spanish

Excellent telephone etiquette

Customer service oriented

Education

High School Diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Axis Community Health in Livermore, CA is seeking a Medication Refill Coordinator to manage patient medication refills across multiple sites, complete prior authorizations, and maintain accuracy in data entry. The role emphasizes strong customer service, collaboration with clinicians, and meeting deadlines in a fast-paced clinic setting.

Fluent Spanish is a plus, with opportunities to support diverse patient needs and contribute to quality outcomes in a mission-driven nonprofit health system.