Pharmacy Refill & Prior Authorization Coordinator

Concord Hospital; Concord (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Concord Hospital's CHMG Patient Refill Center seeks an administrative professional to manage medication renewal requests and prior authorizations, reviewing charts and following CHMG policy. This role does not involve direct patient contact and may support other central service tasks.

Candidates with CPhT or Medical Assistant background are preferred; LNA credentials may qualify for related roles. Strong telecommunication and data-entry skills, plus familiarity with EMR systems, are desirable.

Qualifications

• Successful completion of the Pharmacy Technician Certification Board CPhT Exam, OR accredited Medical Assistant program preferred.
• Any candidates with Licensed Nursing Assistant credentials may be hired into a Medical Assistant position with the expectation of cert/registration within the first year.

Responsibilities

• Receive medication renewal requests via eRx, phone, voice mail, fax, etc. and authorizes refills adhering to CHMG Medication Renewal Policy and Protocol.
• Initiates and completes medication prior authorizations.
• CoverMyMeds.com experience a plus.
• Follows telephone screening guidelines for answering the phone; identifies patient's concern and directs calls if needed.
• Makes outgoing calls relating to medication renewals and prior authorizations.
• Schedules patient appointments and places future appointment orders as needed, demonstrating understanding of scheduling guidelines and patient needs.
• Uses software (EMR, e-mail, fax queues, registries, portal, etc.) following established protocols for documentation and actions.
• Proceeds to perform additional tasks as assigned, such as patient chart pre-loading and scanning.

Skills

Medication renewals

Prior authorizations

Phone screening

EMR software

Education

CPhT Certification

Medical Assistant program

Licensed Nursing Assistant

Tools

CoverMyMeds

Job description

Concord Hospital's CHMG Patient Refill Center seeks an administrative professional to manage medication renewal requests and prior authorizations, reviewing charts and following CHMG policy. This role does not involve direct patient contact and may support other central service tasks.

Candidates with CPhT or Medical Assistant background are preferred; LNA credentials may qualify for related roles. Strong telecommunication and data-entry skills, plus familiarity with EMR systems, are desirable.