Medication Renewal Coordinator

Chase Brexton Health Care; Baltimore (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

Chase Brexton Health Care in Baltimore, MD is seeking a Medication Renewal Coordinator to perform refills under Provider supervision. You will research patient medication records and coordinate with patients, providers, nursing, office staff and pharmacy teams.

The role emphasizes strong customer service, experience with EMR, and ability to work with diverse populations; bilingual preferred. A CMA credential and at least two years in a clinical environment are encouraged.

Qualifications

• High School Diploma required.
• Certified Medical Assistant credential preferred.
• Minimum 2 years in a medical/pharmacy terminology environment.
• Experience using electronic medical records (EMR).

Responsibilities

• Interacts with patients and pharmacies to troubleshoot and resolve prescription refill issues.
• Provides phone support for general patient inquiries regarding medication refills.
• Monitors and processes the Refill Line and other prescription requests.
• Communicates with patients and staff across departments to ensure accuracy.

Skills

Excellent customer service

Bilingual – preferred

Experience with diverse populations

Flexibility in changing environment

Education

High School Diploma

Certified Medical Assistant

Tools

Electronic Medical Records (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 4979

Salary Range: $23.00 To $28.00 Annually

JOB SUMMARY

Under the supervision of the Lead RN at the site, the Medication Renewal Coordinator performs all duties associated with following protocols for medication refills as delegated by the Provider. This position is responsible for researching patient medication records, communicating with patients, providers, nursing, clinical/office support staff and pharmacy staff.

MAJOR DUTIES AND RESPONSIBILITIES

Patient Focus

• Interacts with patients and pharmacies to troubleshoot and resolve prescription refill issues and support patients as needed.
• Provides phone support for general patient inquiries regarding medication refills.

Compliance, Policy, and Procedure

• Ability to follow written processes and procedures for the refill of medication(s).

Integrity

• Maintains strict patient confidentiality and good internal and external customer relations.

Checking, Examining, and Recording

• Monitors and processes the Refill Line and other prescription requests.

Communication

• Effectively communicates with patients, medical department, co-workers on Pharmacy team, and across departments.

Teamwork

• Provides clerical support and administrative assistance, as directed.

SKILLS AND ABILITIES

• Excellent customer services skills
• Experience with electronic medical records required
• Experience working with a diverse work staff and patient population
• Must be flexible and adapt to a changing environment
• Bi-lingual – preferred

EDUCATION AND/OR EXPERIENCE

• High School Diploma
• Certified Medical Assistant
• Minimum of two (2) years of experience working in an environment where medical and pharmaceutical terminology is used regularly and protocols have been followed.