Pharmacy Quality & Process Improvement Technician

Clarest Health OHIO, LLC; Troy (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision

Paid time off

401k with company match

Flexible spending accounts

Telemedicine

Life insurance

Pet Insurance

Legal insurance

Referral bonuses

Job summary

Remedi SeniorCare, a division of Clarest Health, is seeking a Quality Improvement Technician to support administrative and investigative tasks that enhance pharmacy services. You will document occurrences, perform preliminary investigations, and help drive quality initiatives with pharmacists and technicians. The role focuses on accurate data entry, timely followups, and compliance, within a full-time schedule at our Troy, OH location.

Qualifications

• High school diploma or GED required.
• Active pharmacy technician registration/license as required by state regulations.
• Pharmacy tech experience in long-term care or retail pharmacy preferred.

Responsibilities

• Receive and document pharmacy occurrence and discrepancy reports.
• Conduct preliminary investigations and provide findings to the PIC/General Manager.
• Enter pharmacy occurrences into the Quality Improvement database.
• Follow up with customers by phone or email on questions and quality concerns.
• Escalate issues that may affect patient care to the PIC.
• Maintain objective, accurate, and complete communications and documentation.
• Support evaluation and continuous improvement of pharmacy services and workflows.
• Collaborate with pharmacists and technicians to improve processes.
• Assist with Order Entry, Call Center, and onboarding as needed.
• Maintain HIPAA compliance and protect patient information.

Skills

Attention to detail

Data entry

Communication skills

Time management

Investigation

Problem solving

Team collaboration

HIPAA compliance

Education

High school diploma or GED

Tools

Framework

DocuTrack

Paxit Manager

QI Database

INSIDE

MyRemedi

Job description

Remedi SeniorCare, a division of Clarest Health, is seeking a Quality Improvement Technician to support administrative and investigative tasks that enhance pharmacy services. You will document occurrences, perform preliminary investigations, and help drive quality initiatives with pharmacists and technicians. The role focuses on accurate data entry, timely followups, and compliance, within a full-time schedule at our Troy, OH location.