Quality Improvement Technician

Clarest Health OHIO, LLC; Troy (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision

Paid time off

401k with company match

Flexible spending accounts

Telemedicine

Life insurance

Pet Insurance

Legal insurance

Referral bonuses

Job summary

Remedi SeniorCare, a division of Clarest Health, is seeking a Quality Improvement Technician to support administrative and investigative tasks that enhance pharmacy services. You will document occurrences, perform preliminary investigations, and help drive quality initiatives with pharmacists and technicians. The role focuses on accurate data entry, timely followups, and compliance, within a full-time schedule at our Troy, OH location.

Qualifications

• High school diploma or GED required.
• Active pharmacy technician registration/license as required by state regulations.
• Pharmacy tech experience in long-term care or retail pharmacy preferred.

Responsibilities

• Receive and document pharmacy occurrence and discrepancy reports.
• Conduct preliminary investigations and provide findings to the PIC/General Manager.
• Enter pharmacy occurrences into the Quality Improvement database.
• Follow up with customers by phone or email on questions and quality concerns.
• Escalate issues that may affect patient care to the PIC.
• Maintain objective, accurate, and complete communications and documentation.
• Support evaluation and continuous improvement of pharmacy services and workflows.
• Collaborate with pharmacists and technicians to improve processes.
• Assist with Order Entry, Call Center, and onboarding as needed.
• Maintain HIPAA compliance and protect patient information.

Skills

Attention to detail

Data entry

Communication skills

Time management

Investigation

Problem solving

Team collaboration

HIPAA compliance

Education

High school diploma or GED

Tools

Framework

DocuTrack

Paxit Manager

QI Database

INSIDE

MyRemedi

Job description

Description

Remedi SeniorCare (a division of Clarest Health) is a leading pharmacy innovator dedicated to servicing long-term care facilities and senior living communities. Our mission is to provide exceptional person-centered care through advanced technology solutions and clinical expertise. As a part of the Remedi team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

Quality Improvement Technician

Join our team as a Quality Improvement Technician, providing administrative, research and clerical support to help improve pharmacy services and processes. The Quality Improvement Technician will investigate pharmacy occurrence and discrepancy reports, document findings, support quality improvement initiatives, and collaborate with pharmacists and pharmacy technicians to improve workflow and customer service.

Location: 962 South Dorset Road, Troy, OH 45373

Salary: $17+ depending on experience

Schedule: 8:30am-5:00pm, Monday-Friday. Weekends and holidays may be required based on business needs.

WHAT WE OFFER:

• Closed-door Pharmacy - No more face-to-face meetings with customers
• Guaranteed Full-Time Hours
• Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
• Paid Time Off
• Flexible Spending and Health Saving Accounts
• Free Virtual Care – Telemedicine
• 401k with company match
• Referral Bonuses
• Life Insurance
• Pet Insurance
• Legal Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

Key Responsibilities:

• Receive and document pharmacy occurrence and discrepancy reports.
• Conduct preliminary investigations and provide findings to the PIC and/or General Manager for follow-up and review.
• Enter pharmacy occurrences into the Quality Improvement database.
• Follow up with internal and external customers by phone or email to address questions, requests, and quality-related concerns.
• Escalate issues that may adversely affect patient care to the PIC.
• Ensure all communications and documentation are objective, factual, accurate, and complete.
• Support the evaluation and continuous improvement of pharmacy services, policies, procedures, and workflow.
• Collaborate with pharmacists and pharmacy technicians to identify and improve workflow processes.
• Assist with Order Entry, Call Center, and onboarding functions as needed.
• Maintain HIPAA compliance and protect confidential patient information.
• Complete required compliance training and follow all applicable company policies, procedures, laws, and regulations.
• Perform additional duties and participate in special projects or training as assigned.

Qualifications:

• High school diploma or GED required.
• Active pharmacy technician registration/license in good standing as required by state regulations.
• Pharmacy technician experience in a long-term care or retail pharmacy environment preferred.
• Experience with data entry, SIG codes, and alpha-numeric data entry required.
• Quality Improvement experience preferred.
• Basic understanding of medical terminology, drug knowledge, pharmacy processes, mathematics, and analytical skills.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Skills + Abilities:

• Strong attention to detail, organization, and time management skills.
• Ability to investigate issues, identify information, solve problems, and know when to scale concerns.
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Ability to work independently while collaborating effectively with pharmacists, technicians, and other team members.
• Must be able to navigate pharmacy systems and databases, including Framework, DocuTrack, Paxit Manager, QI Database, INSIDE, and MyRemedi.
• Ability to sit and use a computer for extended periods of time and perform data entry throughout the shift.
• Ability to occasionally lift, carry, push, or move objects weighing up to 40 lbs.
• Ability to work effectively under pressure and adapt to customer service issues, emergency demands, regulatory requirements, and competing priorities.

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.