Pharmacy Technician - Quality Improvement

Clarest Health OHIO, LLC; Troy (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Flexible Spending Account

Health Savings Account

Telemedicine

401k with match

Referral Bonuses

Life Insurance

Pet Insurance

Legal Insurance

Guaranteed Full-Time Hours

Job summary

Remedi SeniorCare is seeking a Quality Improvement Technician to support administrative, research and clerical tasks, investigating pharmacy discrepancies and supporting QA initiatives. You will collaborate with pharmacists and technicians to enhance workflows and patient care, while ensuring HIPAA compliance and accurate documentation.

The role is based in Troy, OH with full-time hours, offering benefits, and a path to contribute to a mission-driven, technology-enabled healthcare provider.

Qualifications

• High school diploma or GED required.

Responsibilities

• Receive and document pharmacy occurrence and discrepancy reports.

Skills

Data entry

Attention to detail

Communication skills

Time management

Analytical skills

Quality Improvement

HIPAA compliance

Confidentiality

Education

High school diploma or GED

Tools

Framework

DocuTrack

Paxit Manager

QI Database

INSIDE

MyRemedi

Job description

Description

Remedi SeniorCare (a division of Clarest Health) is a leading pharmacy innovator dedicated to servicing long‑term care facilities and senior living communities. Our mission is to provide exceptional person‑centered care through advanced technology solutions and clinical expertise. As a part of the Remedi team, you'll be contributing to a mission‑driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

Quality Improvement Technician

Join our team as a Quality Improvement Technician, providing administrative, research and clerical support to help improve pharmacy services and processes. The Quality Improvement Technician will investigate pharmacy occurrence and discrepancy reports, document findings, support quality improvement initiatives, and collaborate with pharmacists and pharmacy technicians to improve workflow and customer service.

Location: 962 South Dorset Road, Troy, OH 45373

Salary: $17+ depending on experience

Schedule: 8:30am-5:00pm, Monday-Friday. Weekends and holidays may be required based on business needs.

WHAT WE OFFER:

• Closed-door Pharmacy - No more face‑to‑face meetings with customers
• Guaranteed Full‑Time Hours
• Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
• Paid Time Off
• Flexible Spending and Health Saving Accounts
• Free Virtual Care - Telemedicine
• 401k with company match
• Referral Bonuses
• Life Insurance
• Pet Insurance
• Legal Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

Key Responsibilities:

• Receive and document pharmacy occurrence and discrepancy reports.
• Conduct preliminary investigations and provide findings to the PIC and/or General Manager for follow‑up and review.
• Enter pharmacy occurrences into the Quality Improvement database.
• Follow up with internal and external customers by phone or email to address questions, requests, and quality-related concerns.
• Escalate issues that may adversely affect patient care to the PIC.
• Ensure all communications and documentation are objective, factual, accurate, and complete.
• Support the evaluation and continuous improvement of pharmacy services, policies, procedures, and workflow.
• Collaborate with pharmacists and pharmacy technicians to identify and improve workflow processes.
• Assist with Order Entry, Call Center, and onboarding functions as needed.
• Maintain HIPAA compliance and protect confidential patient information.
• Complete required compliance training and follow all applicable company policies, procedures, laws, and regulations.
• Perform additional duties and participate in special projects or training as assigned.

Qualifications:

• High school diploma or GED required.
• Active pharmacy technician registration/license in good standing as required by state regulations.
• Pharmacy technician experience in a long‑term care or retail pharmacy environment preferred.
• Experience with data entry, SIG codes, and alpha‑numeric data entry required.
• Quality Improvement experience preferred.
• Basic understanding of medical terminology, drug knowledge, pharmacy processes, mathematics, and analytical skills.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Skills + Abilities:

• Strong attention to detail, organization, and time management skills.
• Ability to investigate issues, identify information, solve problems, and know when to elevate concerns.
• Ability to prioritize and manage multiple tasks and deadlines in a fast‑paced environment.
• Strong customer service and interpersonal skills.
• Ability to work independently while collaborating effectively with pharmacists, technicians, and other team members.
• Must be able to navigate pharmacy systems and databases, including Framework, DocuTrack, Paxit Manager, QI Database, INSIDE, and MyRemedi.
• Ability to sit and use a computer for extended periods of time and perform data entry throughout the shift.
• Ability to occasionally lift, carry, push, or move objects weighing up to 40 lbs.
• Ability to work effectively under pressure and adapt to customer service issues, emergency demands, regulatory requirements, and competing priorities.

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.