Pharmacy Quality & ADE Improvement Lead

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision plans

Well-being program

Vacation & Paid time off

Parental leave

401(k) plan

Life & disability insurance

Commuter benefits

Snack & drink stipend

Job summary

Blink Health is seeking a Pharmacy Quality Improvement Specialist to lead ADE reporting and quality assurance in our Pittsburgh, PA office. You will partner with pharmacy teams to ensure timely ADE submissions and adherence to client requirements, while driving continuous quality improvements.

The role emphasizes patient safety, data-driven analysis of feedback, and implementing corrective actions across operations.

Qualifications

• Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
• Bachelor’s degree strongly preferred.
• Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities.
• Proven ability to work collaboratively within and across departments.
• Ability to quickly adapt to complex software systems with proficiency in Google Suite.
• Mentorship experience in training colleagues is a plus.

Responsibilities

• Review all internal reporting of patient and provider communications for potential ADEs.
• Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
• Complete and submit client-specific ADE forms and follow up as needed.
• Conduct FDA submissions when necessary, ensuring compliance and accuracy.
• Review patient survey reports to identify trends and issues using keyword analysis.
• Develop and implement action plans to enhance patient experience and satisfaction.
• Provide recommendations to address recurring issues and drive improvements across operations.
• Review daily quality reports and correct issues according to business rules; escalate when needed.

Skills

Verbal communication

Written communication

Attention to detail

Analytical thinking

Problem solving

Team collaboration

Mentorship

Education

Bachelor’s degree

Tools

Google Suite

Job description

Blink Health is seeking a Pharmacy Quality Improvement Specialist to lead ADE reporting and quality assurance in our Pittsburgh, PA office. You will partner with pharmacy teams to ensure timely ADE submissions and adherence to client requirements, while driving continuous quality improvements.

The role emphasizes patient safety, data-driven analysis of feedback, and implementing corrective actions across operations.