Pharmacovigilance & Patient Safety Operations Lead

Hey Health Tech; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Blink Health is hiring a Manager, Pharmacy Operations (Patient Safety) to lead ADE reporting and patient safety programs from Pittsburgh, PA. You will own quality processes, ensure regulatory compliance, and drive a high-performing team, collaborating with Quality, Compliance, Clinical, and Tech partners.

The role emphasizes operational ownership, data-driven improvements, and client-facing pharmacovigilance responsibilities in a fast-paced environment.

Qualifications

• 5+ years of experience in pharmacy operations, quality assurance, or related healthcare setting, with at least 2+ years in people management.
• Bachelor’s degree in Business Administration, Healthcare Administration, Pharmacy, or related field.
• Demonstrated success leading and developing high-performing teams through hiring, coaching, and performance management.
• Exceptional attention to detail, commitment to accuracy, and analytical thinking with the ability to quickly become an expert in new processes and systems.
• Strong data-driven mindset; experience analyzing quality metrics.
• Proven ability to work cross-functionally and influence stakeholders across Quality, Compliance, Clinical, and Technology teams.
• Excellent verbal and written communication skills; able to present complex concepts and data clearly to varied audiences including client stakeholders.
• Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment.

Responsibilities

• Manage the end-to-end ADE reporting and submission process, ensuring accurate and timely intake, verification, documentation, client-specific form completion, and timely submission of reports to clients and regulatory bodies where required.
• Perform ongoing quality checks and audits to ensure no adverse events are missed or misclassified.
• Manage ADE review workflows to meet all client SLAs and regulatory standards, escalating systemic issues and driving corrective action plans (CAPAs) as needed.
• Ensure team operations align with state, federal, and corporate compliance requirements related to ADE reporting and pharmacovigilance.
• Monitor ADE volumes, trends, and submission accuracy; report on operational health to leadership with data-driven insights.
• Serve as the primary client-facing point of contact for pharmacovigilance inquiries, reporting status, and escalations.
• Serve as the primary organizational representative and subject matter expert during pharmacovigilance audits, overseeing and speaking to all aspects of internal processes, procedures, and compliance standards.
• Lead daily review of quality reports, patient feedback, and operational metrics to identify trends, correct issues, and maintain accuracy in patient orders.
• Develop and implement action plans based on patient survey data and quality insights to improve patient experience and pharmacy outcomes.
• Identify workflow inefficiencies across quality and ADE operations and implement scalable solutions.
• Maintain and improve SOPs and training materials that support consistency, compliance, and team readiness.
• Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to best practices.
• Directly manage and develop a team of quality improvement specialists through hiring, coaching, performance management, and structured feedback.
• Build a pipeline of future leaders through succession planning and intentional development.
• Foster an engaged, accountable team culture rooted in Blink's patient-first mission.
• Lead resolution of complex patient, provider, and cross-functional escalations related to quality, ADE, billing, and clinical inquiries.
• Drive root cause analysis to reduce repeat issues and reinforce a patient-first culture.
• Leverage patient survey data and feedback trends to develop action plans that improve satisfaction and pharmacy outcomes.
• Prepare and present pharmacovigilance metrics and program updates to internal leadership and clients.
• Use data and KPIs to identify trends, address gaps, and keep leadership informed on quality and ADE operational health.
• Monitor daily quality pipelines and ensure proactive resolution of issues before they impact patients or compliance timelines.
• Establish and maintain key metrics for ADE and quality operations, with a focus on data-driven, transparent decision-making.
• Collaborate cross-functionally with pharmacy operations, clinical, and quality teams to maintain a culture of safety.
• Partner with Quality, Training, Compliance, Clinical, IT, and Client Services teams to solve problems and align on priorities.
• Represent pharmacy quality and ADE operations in cross-functional meetings, projects, and leadership updates.
• Act as the operational point of contact for client-specific quality and ADE requirements, ensuring alignment with external partners.

Skills

Pharmacy operations

Quality assurance

People management

Team leadership

Attention to detail

Data analysis

Cross-functional collaboration

Communication

Prioritization

Education

Bachelor's degree in Business Administration, Healthcare Administration, Pharmacy, or related field

Job description

Blink Health is hiring a Manager, Pharmacy Operations (Patient Safety) to lead ADE reporting and patient safety programs from Pittsburgh, PA. You will own quality processes, ensure regulatory compliance, and drive a high-performing team, collaborating with Quality, Compliance, Clinical, and Tech partners.

The role emphasizes operational ownership, data-driven improvements, and client-facing pharmacovigilance responsibilities in a fast-paced environment.