Pharmacy Quality Improvement Specialist | Onsite - Pittsburgh

Blink Health; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Job summary

Blinked Health is seeking a Pharmacy Quality Improvement Specialist for an onsite role in Pittsburgh, PA. The candidate will oversee ADE reporting, review patient feedback, and drive quality improvements across pharmacy operations.

The role emphasizes collaboration with internal teams, regulatory compliance, and data-driven action plans to enhance patient safety and satisfaction. A pharmacy background and strong communication skills are essential.

Qualifications

• Five+ years in pharmacy with demonstrated success in identifying and resolving quality issues.
• Strong communication skills, attention to detail, and analytical problem-solving abilities.

Responsibilities

• Review internal reporting of patient and provider communications for potential ADEs.
• Ensure each ADE has internal documentation aligned with client requirements.
• Submit client-specific ADE forms and perform follow-up as needed.
• Conduct FDA submissions when necessary, ensuring compliance and accuracy.
• Review patient survey reports to identify trends and issues through keyword analysis.
• Develop action plans from survey insights to improve patient experience and satisfaction.
• Provide recommendations to address recurring issues and drive improvements across pharmacy operations.
• Review daily quality reports and correct issues per business rules to ensure order accuracy.
• Collaborate with internal teams to identify and resolve operational inefficiencies and quality issues.
• Monitor daily quality metrics to ensure standards are met or exceeded.
• Maintain compliance with corporate policies and state/federal regulations.
• Suggest enhancements to processes and ensure adherence to industry best practices.

Skills

Quality Assurance

Pharmacy

ADE reporting

Data analysis

Communication

Problem-solving

Education

Bachelor’s degree

Tools

Google Suite

Job description

Pharmacy Quality Improvement Specialist | Onsite - Pittsburgh

Pittsburgh, PA

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Position Overview

The Pharmacy Quality Improvement Specialist plays a critical role in overseeing critical quality processes within the pharmacy, with a primary focus on managing the Adverse Drug Event (ADE) reporting process. This role requires a proactive approach to quality assurance, including reviewing patient feedback and other critical reporting, resolving quality issues, identifying areas for improvement, and developing actionable solutions.

This position is an on-site role based out of our Robinson TWP, PA location.

Key Responsibilities

• Review all internal reporting of patient and provider communications for potential ADEs.
• Ensure each ADE has corresponding internal documentation aligned with client‑specific requirements.
• Complete and submit client‑specific ADE forms, complete any required follow‑up.
• Conduct FDA submissions when necessary, ensuring compliance and accuracy.
• Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
• Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
• Provide recommendations to address recurring issues and drive improvements across pharmacy operations.
• Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
• Work collaboratively with internal teams to identify, elevate and resolve operational inefficiencies and quality issues.
• Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.
• Maintain a high standard of compliance with all corporate policies as well as state and federal regulations.
• Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.

Qualifications

• Experience: Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
• Education: Bachelor’s degree strongly preferred.
• Skills: Exceptional verbal and written communication, attention to detail, and strong analytical and problem‑solving abilities.
• Teamwork: Proven ability to work collaboratively within and across departments.
• Technical Proficiency: Ability to quickly adapt to complex software systems with proficiency in Google Suite.
• Mentorship: Experience in mentoring or informally training colleagues is a plus.

Benefits & Opportunities

At Blink Health, we are committed to providing exceptional patient care and creating a work environment that values quality and integrity. This role offers the opportunity to contribute directly to patient safety and satisfaction through quality‑focused initiatives.

Equal Opportunity Statement

We are an equal‑opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.