Pharmacy Partnerships & Logistics Coordinator

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Dental & Vision

Well-being Support

Vacation 2 weeks (accrual)

Paid Sick Time

Holidays

Parental Leave

401(k) options

Life & Disability Insurance

Commuter Benefits

Snack & Drink Stipend

Job summary

Blink Health in Robinson Township, PA is seeking a Pharmacy Partner Coordinator to be the primary contact for external pharmacy partners and manage daily billing and shipping inquiries to ensure timely shipments.

You will also manage investigations and patient communications for potential incidents and work cross-functionally to resolve complex issues while upholding compliance and patient care standards.

Qualifications

• At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Exceptional verbal and written communication skills
• Strong analytical thinking, sound judgment, and a solid operational mindset.
• Commitment to delivering exceptional patient care
• Ability to collaborate effectively within team and cross-functionally
• Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
• Experience with Google Suite
• Experience mentoring or informally training other employees is a plus

Responsibilities

• Manage all aspects of internal processing and shipping related escalations and needs.
• Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.)
• Identify orders pending shipment daily with follow up and resolution
• Document all pertinent information and data discovery according to operating procedures
• Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries from external pharmacy partners
• Solve complex escalations to ensure orders continue progressing as expected
• Collaborate internally with multiple departments to identify and escalate inefficiencies
• Act as intermediary for external pharmacy shipping partners: provide routing info and shipping instructions
• Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments
• Resolve issues that may prohibit a shipment from progressing as expected
• Manage all aspects of internal claims of potential incidents
• Monitor and manage open patient and pharmacy-reported incidents quickly and decisively
• Report required incidents in Healthicity
• Work to improve the logistics process by identifying opportunities
• Review daily reporting to ensure the business is on target to meet outcomes

Skills

Pharmacy operations

Third-party claims

Verbal/written communication

Analytical thinking

Team collaboration

Technical aptitude

Google Suite

Mentoring (plus)

Education

Bachelor's degree

High school diploma or GED

Tools

Google Suite

Job description

Blink Health in Robinson Township, PA is seeking a Pharmacy Partner Coordinator to be the primary contact for external pharmacy partners and manage daily billing and shipping inquiries to ensure timely shipments.

You will also manage investigations and patient communications for potential incidents and work cross-functionally to resolve complex issues while upholding compliance and patient care standards.