Pharmacy Partner Success Leader: Data-Driven Growth

swoopishiring; Irvine (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Swoop is seeking a Client Partner to own the post-launch success of NimbleRx pharmacy partners. You’ll blend relationship management, product fluency, and data-driven account oversight to boost partner value, performance, and revenue.

You’ll be the primary contact for partners, coordinating with Support, Product, and Engineering on complex issues while expanding feature adoption and optimizing workflows.

Qualifications

• 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, or sales.
• A positive attitude and the ability to work in a fast-paced, constantly evolving environment.
• Excellent verbal and written communication skills.
• Pharmacy experience highly preferred, but not required.
• A bachelor’s degree or equivalent experience.

Responsibilities

• Train and manage NimbleRx pharmacy partners, driving pharmacy revenue and performance.
• Act as product/technical advisor, helping partners understand NimbleRx workflows and integrations.
• Analyze partner performance data to identify adoption, revenue, and operational opportunities.
• Impact pharmacy partner success by understanding pharmacists’ workflows and issues.
• Share potential adoption and growth opportunities with key decision-makers using reports.
• Develop relationships with pharmacy owners and staff as primary contact.
• Own customer experience through escalations with Support, Product, and Engineering.
• Guide partners through integration questions with technical fluency.
• Translate pharmacy workflows into context for Product/Support/Engineering.
• Collaborate with Product/Engineering to stay updated on new features.
• Use dashboards and SQL to understand performance and drive actions.

Skills

Account management

Communication

Growth & upselling

Customer success

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

SQL

Dashboards/Reporting

CRM software

Job description

Swoop is seeking a Client Partner to own the post-launch success of NimbleRx pharmacy partners. You’ll blend relationship management, product fluency, and data-driven account oversight to boost partner value, performance, and revenue.

You’ll be the primary contact for partners, coordinating with Support, Product, and Engineering on complex issues while expanding feature adoption and optimizing workflows.