Pharmacy Partner Growth & Solutions Lead

Swoop; Redwood City (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Swoop in Redwood City, California is seeking a Client Partner to own post-launch success for NimbleRx pharmacy partners. You’ll combine relationship management, product fluency, and data-driven account management to help pharmacies derive more value and grow revenue.

You’ll train partners, explain NimbleRx workflows and integrations, analyze performance data, and collaborate with Support, Product, and Engineering to deliver durable improvements and new capabilities.

Qualifications

• 4+ years of experience in account management, partner/customer success, or related roles.
• Excellent verbal and written communication skills; ability to work in a fast-paced environment.
• Pharmacy experience preferred but not required.

Responsibilities

• Train and manage NimbleRx pharmacy partners to improve revenue and performance.
• Advise on NimbleRx workflows and integrations to maximize value.
• Analyze partner performance data and translate insights into clear actions.
• Own customer experience by handling escalations with Support, Product, and Engineering.
• Collaborate with Product and Engineering to stay updated on new features.

Skills

Account management

Relationship building

Communication skills

Pharmacy knowledge

Education

Bachelor's degree or equivalent experience

Tools

SQL

Job description

Swoop in Redwood City, California is seeking a Client Partner to own post-launch success for NimbleRx pharmacy partners. You’ll combine relationship management, product fluency, and data-driven account management to help pharmacies derive more value and grow revenue.

You’ll train partners, explain NimbleRx workflows and integrations, analyze performance data, and collaborate with Support, Product, and Engineering to deliver durable improvements and new capabilities.