Pharmacy PA Coordinator — Epic/MSOT Specialist

Trinity Health; Grand Rapids (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Trinity Health is seeking a Prior Authorization Technician to support medication access across ambulatory clinics in Grand Rapids. The role coordinates PA requests, MSOT workflows, and payer communications within the Epic system, serving providers, office staff, and patients with timely PA determinations.

Responsibilities include coordinating PA submissions, managing MSOT tasks, assisting with documentation, and communicating approvals or denials. Michigan licensing and PA experience preferred.

Qualifications

• High school education or equivalent.
• Licensed as a Pharmacy Technician or Pharmacist Intern in Michigan.
• 1 year Pharmacy Tech work experience.
• Understanding of commercial, Medicare, and Medicaid insurance plans.
• Familiarity with medical terminology, diagnosis codes, and PA criteria.
• Preferred: Proficiency with Epic and payer portals.
• Preferred: Prior authorizations, insurance billing, or ambulatory pharmacy workflows.
• Preferred: Completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications.
• Preferred: Active status as a Certified Pharmacy Technician (CPhT) by the PTCB

Responsibilities

• Coordinate PA requests: gather clinical info, submit PA via payer portals, fax, or phone; coordinate appeals.
• Process MSOT workflow tasks, ensure internal routing, resolve barriers, and communicate status to clinic teams.
• Respond to PA-related questions from prescribers and clinic staff; request additional documentation; communicate approvals/denials.
• Provide PA status updates and next steps to patients; assist with understanding insurance requirements.
• Verify coverage, copays, step therapy rules, and formulary alternatives.
• Maintain accurate PA status notes in Epic, payer communications, and MSOT task completion.
• Navigate denials and identify alternative pathways; elevate only for clinical reviews.
• Ensure PA and MSOT tasks are completed efficiently and routed to support clinic operations.
• Prioritize and manage multiple concurrent PA and MSOT requests within turnaround times.

Skills

Understanding of insurance plans

Medical terminology

PA criteria knowledge

Education

High school diploma or equivalent

Michigan Pharmacy Technician license or Pharmacist Intern license

Certified Pharmacy Technician (CPhT)

Pharmacy Technician training or 2 years college (math/science/medical)

Tools

Epic EHR

Payer portals

Job description

Trinity Health is seeking a Prior Authorization Technician to support medication access across ambulatory clinics in Grand Rapids. The role coordinates PA requests, MSOT workflows, and payer communications within the Epic system, serving providers, office staff, and patients with timely PA determinations.

Responsibilities include coordinating PA submissions, managing MSOT tasks, assisting with documentation, and communicating approvals or denials. Michigan licensing and PA experience preferred.