Pharmacy Technician Level 3

Trinity Health; Grand Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Trinity Health Pharmacy Solutions – Grand Rapids seeks a Pharmacy Technician to support a centralized prior authorization clinic in West Michigan. You will resolve and appeal prior authorization claims and assist in dispensing medications under a pharmacist’s direction.

The role requires Michigan licensure (LPhT) and national certification (CPhT), plus at least one year of pharmacy experience. Day shift; strong teamwork and patient service are essential.

Qualifications

• Minimum high school education or equivalent is required.
• Licensed as a Pharmacy Technician in Michigan (LPhT) and nationally certified (CPhT).
• Minimum one year of pharmacy work experience; outpatient setting preferred.
• Experience working in multi-disciplinary teams is preferred.

Responsibilities

• Prepare, package, and distribute medications as directed.
• Perform third-party adjudication for prescription claims and insurance processing.
• Assist with prior authorizations and calls with patients and providers.
• Maintain patient records and inventory under supervision of a pharmacist.
• Support documentation, billing, and data entry in the dispensing system.

Skills

Customer service

Communication

Detail-oriented

Education

High School education or equivalent

Formal pharmacy technician training program

Tools

Epic

Job description

Employment Type: Full time Shift: Day Shift Description: Position Summary:

The Pharmacy Technician will primarily support a centralized prior authorization clinic in West Michigan, MI. Pharmacy technician support involves resolving and appealing prior authorization claims from Trinity Health Medical Group. The technician may also support other ambulatory pharmacy clinics as needed.

What the Pharmacy Technician will Need:

• Minimum High school education or equivalent.


• Preferred completion of formal pharmacy technician training program.


• Licensed as a Pharmacy Technician in the State of Michigan (LPhT) AND nationally certified as a Pharmacy Technician (CPhT).


• Minimum One year of pharmacy work experience. Prefer experience in multiple healthcare settings.


• Prefer previous experience working within multi-disciplinary teams

Transitioning a colleague into this increase in FTE

Under the direction of a Registered Pharmacist, assists Pharmacists in preparing and distributing medications, maintaining drug inventory, and maintaining patient records. Provides courteous, cooperative, and timely service to patients, visitors, and staff.

Trinity Health Pharmacy Solutions – Grand Rapids provides specialty pharmacy care for patients with rare and chronic health conditions which include but are not limited to Hepatitis C, HIV, Multiple Sclerosis, Movement Disorders, Asthma, Pulmonary conditions, Inflammatory conditions, and Cancer. Specialty Pharmacy technicians work in the Call Center and in the prescription filling process. All colleagues will be cross training to ensure top-notch patient care and customer satisfaction.

Education—

• Minimum: High School education or equivalent.


• Preferred: Completion of formal pharmacy technician training program.

Credentials/Licensure—

• Minimum: Pharmacy Technician License (issued by Michigan Licensing and Regulatory Affairs Bureau of Professional Licensing)

Related Experience—

• Preferred: 2+ years pharmacy work experience in outpatient pharmacy setting; billing experience.


• Preferred: Certified Pharmacy Technician by Pharmacy Technician Certification Board (PTCB)

Essential Functions—

• Prepares, packages, and distributes medication orders per physician/pharmacist request, or prearranged work assignment in accordance with state and federal rules and regulations and established policies, procedures, or protocols.


• Contributes to effective and quality operation of the department.


• Maintains logs, records, and other required documentation, files documentation.


• Completes third party adjudication for prescription claims.


• Utilizes computerized prescription dispensing system to complete the following aspect of filling patient prescriptions:
  
  
  
  • Create patient profiles.
  
  
  • Prescription data input
  
  
  • Third party/insurance processing
  
  
  • Prescription refilling
  
  
  
  


• Incoming and outbound calls with patients, provider teams and third parties.


• Insurance prior authorizations; collects necessary information for submission.


• Order packaging and scheduling deliveries.


• Works Epic Multi-Step Order Transmittal work queue.


• Perform simple pharmaceutical calculations including, but not limited to, days’ supply and weight-based dosing calculations.


• Collect payments using point-of-sale system.


• Participate in the training, education, precepting, and evaluation of pharmacy students and/or residents as assigned.


• Excellent customer service skills.


• Strong verbal and written communication skills.


• Performs other related duties as assigned.

Working hours; Day Shift, No Weekends, No holidays

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.